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Macy's · 2 weeks ago

Visual Support Captain, Wenatchee Valley - Full Time

445 Valley Mall Parkway, East Wenatchee, WA, 98802, US

Full-time

Onsite

Entry, Mid Level

1+ years exp

Macy's is a storied retail company that has been a part of America's culture for over 160 years. The Visual Support Captain will create compelling visual presentations in the store, support merchandising teams, and ensure high levels of customer service through problem-solving and customer-focused resolutions.

Consumer GoodsFashionRetail

H1B Sponsor Likely

Responsibilities

Help build a proactive and solution-oriented customer-centric culture by leading a compelling visual presentation in the store

Demonstrate a keen understanding of trend messaging and seasonal fashion trend statements

Collaborate with, guide, and support merchandising teams in their workload completion

Update and maintain mannequin and visual presentations that upholds the Macy's brand and Create three-dimensional visual merchandising displays

Greet and assist customers with locating and retrieving items and make appropriate partnerships for assistance when necessary

Demonstrate full understanding of store products, services, loyalty programs, and Macy's point of sale systems and use knowledge to help customers find what they need and suggest additional items

Ensure high-level of customer service through problem-solving and customer-focused resolutions

Ensure accuracy of promotional presentation, merchandise placement of key items, merchandising standards, proper fixture utilization and merchandising techniques

Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment through maintaining accessibility standards

Perform sales and/or support duties in addition to your direct visual responsibilities

Work with all levels of store partners and in alignment with the Regional Visual leaders

Meet with People Leaders throughout the day to reassess workload and priorities and provide continuous feedback that drives a positive customer experience, improves our processes, and aligns to our merchandising guidelines

Educate all colleagues on basic merchandising and visual presentation

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Qualification

Visual merchandisingRetail merchandising experienceCreative backgroundTrend awarenessCustomer serviceCommunication skillsProblem-solvingAdaptability

Required

Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality

Ability to communicate and share information with diverse groups of customers and peers

Self-starter who is able to adapt quickly to changing customer expectations and needs

Resourceful and able to adapt quickly to changing priorities and deadlines

Ability to interpret, lead and, execute visual merchandising directives

1-2 years of Retail merchandising and/or visual display experience is required

Prolonged periods (at least two consecutive hours) of standing/walking around the store or department

Frequent use of computers and handheld electronic equipment

Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders and color vision

Lifting and moving items weighing up to 25lbs

Preferred

Art, design, or creative background; awareness of current fashion trends preferred

Benefits

Comprehensive health and wellness coverage

401(k) match

Paid time off

Eight paid holidays

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with mental health counseling and legal/financial advice

Company

Macy's

Glassdoor3.4

Macy's is America’s store for life. The largest retail brand of Macy's, Inc.

Founded in 1858

New York, New York, USA

10001+ employees

http://www.macysjobs.com

H1B Sponsorship

Macy's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)

2022 (10)

2021 (26)

2020 (37)