JPMorganChase · 3 months ago
Process Improvement Associate II
1111 Polaris Pkwy, Columbus, OH, 43240, US
Full-time
Onsite
Mid Level
3+ years expJPMorganChase is a leading financial services firm committed to driving transformative change and operational excellence. As a Process Improvement Associate II, you will enhance operational efficiency and reduce risk by developing and implementing continuous process improvement programs, requiring advanced analytical skills and collaboration with cross-functional teams.
Asset ManagementBankingFinancial Services
Responsibilities
Partner with project team members to interview stakeholders, facilitate discussions, and develop frameworks and insights to address key process improvements, organizational changes, and functional strategic development efforts
Present to senior executives and key stakeholders, emphasizing actionable insights rather than just analyses; respond to questions clearly while fostering trusted advisor relationships with key client stakeholders
Informally develop team members by serving as a mentor, providing constructive feedback and coaching, and inspiring a culture of continuous learning; this may include managing analysts and interns
Analyze and map key business processes, identifying inefficiencies and areas for improvement using advanced data analytics and statistical inference techniques
Develop and implement process improvement initiatives, focusing on simplification, manual touch point reduction, and the application of digital process tools
Collaborate with cross-functional teams to ensure alignment of process improvement initiatives with organizational goals, fostering a culture of innovation and continuous learning
Utilize storytelling skills to effectively communicate complex process improvement concepts and data to diverse audiences, fostering understanding and retention of the core message
Take ownership of tasks and manage most elements of an entire workstream
Qualification
Required
Proven skills in developing and implementing process improvement or re-engineering programs, with a successful track record over 3 years in a professional setting
Proven ability to apply advanced analytical and problem-solving skills to address complex operational issues along with strong client management and executive-level communication skills
Demonstrated proficiency in data analytics, with experience in interpreting models and diagrams to communicate data requirements and assets
Experience in team building, with a focus on constructing diverse teams with varied experiences, skills, and backgrounds
Proficiency in using digital process tools and AI systems to optimize operational efficiency and service delivery
Experienced in creating presentations, both written and verbal, tailored for senior audiences
Preferred
Utilize systems thinking to analyze complex processes and identify areas for optimization and integration
Apply customer service principles to ensure process improvements align with customer needs and enhance satisfaction
Foster cross-functional collaboration to identify and implement process improvement opportunities across departments
Leverage digital proficiency to adopt and manage digital tools that support process improvement initiatives
Implement automation to streamline workflows and reduce manual effort, increasing overall productivity
Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-13
2026-01-08
Crunchbase News
2026-01-08
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