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Chase · 1 month ago

Head of Agency Servicing - Commercial Real Estate

8181 Communications Pkwy Bldg B, Plano, TX, 75024, US

Full-time

Onsite

Director/Executive

$170K/yr - $285K/yr

10+ years exp

Chase is expanding its Commercial Bank and Real Estate operations and is seeking an experienced professional for the Head of Agency Servicing role. This position involves leading the Agency Operations, expanding team capabilities, and ensuring operational excellence within their commercial real estate platform.

BankingFinancial Services

Responsibilities

Serve as the Agency business process expert related to loan servicing

Develop the future state operating model for servicing including asset management, investor reporting and loan servicing

Lead operational readiness work streams to drive alignment to the new model

Lead the development of long-term scaling for the Agency and off-balance sheet portfolio

Be the main point of contact for GSE stakeholders related to operational processes, reviews and audits

Build a robust quality control program for the GSE portfolio and lead the oversight of quality control

Lead servicing teams which perform origination and servicing activities

Work closely with commercial real estate business functions on operational readiness matters to ensure that anticipated time frames are met

Perform additional duties as assigned

Qualification

Fannie Mae DUS servicingFreddie Mac Optigo servicingGSE stakeholder interactionCommercial real estate servicingInvestor reporting knowledgeMortgage compliance knowledgeHighly motivatedCommunication skillsOrganizational skillsWork independently

Required

10+ years of experience with servicing of Fannie Mae DUS and Freddie Mac Optigo loans

Experience working for a major commercial real estate servicer

Experience in working with GSE stakeholders related to loan servicing and experience participating in audits and certifications process

Ability to interact favorably in person and on the telephone with government agency staff, and team members

Knowledge closing and servicing commercial real estate loans for multifamily housing

Knowledge of investor reporting, Mortgage Industry Standards Maintenance Org (MISMO), and CREFC IR

Excellent knowledge of mortgage products, financial services, lending, and real estate compliance in addition to loan servicing standards. Knowledge of Affordable Housing Financing (when applicable)

Excellent written and verbal communication skills with strong organizational and execution skills

Highly motivated with strong work ethic and desire to work in a fast-paced environment with ability to work on various projects simultaneously. Ability to work independently across various levels in the organization

Ability to travel domestically when required