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Chase · 2 weeks ago

Product Portfolio Operations Manager

277 Park Ave, New York, NY, 10172, US

Full-time

Onsite

Senior Level

$119K/yr - $197K/yr

5+ years exp

Chase is one of the oldest financial institutions, offering innovative financial solutions globally. As a Product Portfolio Operations Manager, you will leverage AI and leadership expertise to set strategy and lead teams in developing agentic AI pipelines to automate bank operations and workflows.

BankingFinancial Services

Responsibilities

Identifies and champions AI solutions that elevate key business metrics and create new growth opportunities

Converts user and business needs into clear strategies and actionable requirements

Develops and manages Roadmaps and PRDs, ensuring alignment with business goals

Lead a project team of engineers, designers, analysts, and front-office business leads through technical and non-technical decisions all the way to launch

Confidently present product vision and strategy, drive cross-company alignment, and secure buy-in from senior leadership

Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives

Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices

Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized

Implements a product-level collection strategy consisting of controls, financials, and resourcing needs

Qualification

Program managementOperational effectivenessProduct lifecycle managementAI model architecturesAgile methodologiesProduct management cultureQuantitative evaluationsLeadershipCommunicationTeam collaboration

Required

5+ years of experience or equivalent expertise in program management or performance optimization

Proven ability to manage and implement operational effectiveness initiatives

Proven ability to operate within the product development life cycle and agile methodologies

Bachelor's degree or equivalent practical experience

2+ years of experience in a company with strong product management culture

Experience driving the full product lifecycle for products, writing product documents, and leading tech teams from idea to alignment and through execution and launch

Familiarity with AI model architectures, such as Large Language Models, and methods such as prompting, context engineering, fine-tuning, RAG, MCPs, and agentic frameworks

Preferred

Advanced degree in Computer Science, engineering, or related field

Experience defining robust evaluation sets and leading teams through quantitative and qualitative evaluations and iterations to achieve reliable, high-quality delivery

Proven track record of delivering and launching successful products at scale

Experience leading tech transformation for large digital operations

Experience leading product development in highly complex, large-scale back-end environments