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Quorum Software · 1 day ago

SCADA Analyst

Tyler, TX

Full-time

Onsite

Mid Level

3+ years exp

Quorum Software is a rapidly growing company and industry leader in oil & gas transformation. The SCADA Analyst will be responsible for managing customer reported issues, collaborating with product and engineering teams, and ensuring a positive customer experience through effective support and documentation.

ComputerElectronicsSoftware

No H1B

Responsibilities

Responsible for the triage of customer reported issues, identifying, documenting and configuration recommendations for a SCADA platform

Work closely with our product and engineering teams to provide detailed problem descriptions of customer incidents and requested improvements

Participate in the configuration, enhancement, and testing phases associated with software changes

Ensure our customers have a positive experience by driving timely first response, customer updates and support resolutions

Ensure proper documentation of assigned incidents, including internal and external communications

Responsible for taking resolved customer issues and curating them into a knowledge base system to allow customers to self-serve

Respond to and resolve customer SCADA requests via Salesforce Service Cloud, email, telephone, Microsoft Teams, with end-to-end responsibility

Ability to work effectively with global cross-functional teams

Responsible for periodic after-hours on call support

Ensure successful completion of personal and team deliverables

Other duties as assigned

Qualification

SCADA platformsSQLTroubleshootingPowerBIPythonMicrosoft OfficeProblem-solving urgencyCommunication skillsInterpersonal skillsTeam player

Required

3 to 5 year(s) of working experience in delivering solution support or solution implementation is required for this position

Strong technical experience in diagnosing and troubleshooting within the software applications

Proficient in Microsoft Office products

Strong proficiency in writing and verbal communication to customers

Strong interpersonal skills

A sense of urgency about solving problems and attaining favorable results

Ability to set achievable goals and deadlines and maintain commitment to achieving goals in the face of obstacles and frustrations

A team player and enjoy working in a multi-cultural environment

Preferred

Understanding of software technologies like SQL, PowerBI or Python is a plus

Candidates with experience in the Oil and Gas industry and/or SCADA platforms are encouraged to apply

A bachelor's degree, Post Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics or equivalent is a plus but not required

Company

Quorum Software

Glassdoor3.9

Quorum Software is a leading provider of energy software worldwide powering growth and profitability for energy businesses by connecting people, workflows, and systems with decision-ready data.

Founded in 1995

Houston, Texas, USA

1001-5000 employees