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KPMG US · 7 hours ago

Digital Adoption Lead, Senior Associate

Orlando, FL

Full-time

Hybrid

Mid Level

3+ years exp

KPMG is a leading provider of audit, tax, and advisory services, recognized for its commitment to individual development and inclusive culture. They are seeking a Digital Adoption Lead, Senior Associate to oversee the launch and implementation of AI-driven services and develop a comprehensive AI strategy to enhance user experience and drive continuous improvement.

Financial Services

No H1B

Responsibilities

Oversee the launch and implementation of AI-driven services, collaborating with cross functional program leads to ensure alignment with KPMG's AI Strategy; identify and implement innovative technology experiences to support in-person, hybrid, and virtual AI learning

Develop and execute a comprehensive AI strategy in collaboration with key stakeholders, focusing on user experience, value, and impact; establish and monitor Key Performance Indicators (KPIs) to measure the Network's performance and drive continuous improvement

Design and deliver advanced learning experiences with KPMG's GenAI tools and technologies, building excitement and understanding of AI initiatives

Stay abreast of the latest developments in GenAI tools, models, and services, providing expert guidance and support to employees, leadership, and guests

Create and disseminate engaging multimedia content related to GenAI tasks and projects, supporting both functional and firmwide use cases

Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualification

AI-driven servicesUser experience designContent creation toolsOrganizational change managementTraining curriculum developmentConsultative orientationCross-functional collaborationTeam facilitation

Required

Minimum three years of recent experience partnering on technology learning initiatives or technology solutions

Minimum of a high school diploma or GED required

Experience facilitating team discussions, building training curriculum, and collaborating cross-functionally; familiarity of user experience design principles, service design, and other methodologies

Passion for AI Solutions with a consultative and customer service orientation; capability to understand technical possibilities and limitations of AI tools and brainstorm creative solutions

Background with content creation tools like Adobe Creative Suite and Camtasia; familiarity with emerging technologies such as AI, Generative AI, and AI Agents

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future