Parker Hannifin · 2 weeks ago
Senior ServiceNow Engineer
Cleveland, OH
Full-time
Hybrid
Senior LevelParker Hannifin is a leading company in the engineering sector, seeking to enhance its Digital & IT Team at their Global Headquarters in Cleveland, Ohio. The Senior ServiceNow Engineer will play a pivotal role in shaping the strategic vision for technology solutions, collaborating with various stakeholders to deliver innovative IT services and solutions.
HardwareIndustrial ManufacturingManufacturing
Responsibilities
Advisor on technology or business systems portfolio that will drive expected results for the business, achieving consistent cost effective, stable & sustainable solutions
Proactively anticipates changes, makes recommendations to leadership, leads and implements change within team
Demonstrates a high degree of emotional intelligence and organizational awareness
Completes root cause analysis of issues and decisively leads problem resolution
Consistent and high degree of focus to a business or technology solution's ROI and realistic achievable business value
Build trust with business partners and stakeholders through strength of translating complex technical solutions to non-technical language
Proficient in IT life-cycle management methodologies, including design, development, testing, project management and change management
Able to interpret business requirements effectively that can translate to information technology solutions
Responsible for regional or global support of technical solutions or business applications spanning multiple technologies or business functions
Responsible for architectural runway emergence in design and system development reducing technical debt
Works with identified business units to develop innovative IT solutions to fit business needs
Producing Cost Benefit Analysis and recommending solution to improve business process(es)
Responsible & Accountable for team members implementing Parker Values & building a trust-based relationship throughout the team
Ability to adapt written/verbal/presentation material and style, depending on audience and environment
Effectively communicates technical issues to project team members and management
Ability to travel as needed
Available to provide after-hours technical support as needed
Collaborate with various stakeholders to ensure that strategic initiatives align with ServiceNow architecture principles and are focused on delivering business outcomes
Provide strategic direction and architectural leadership for ServiceNow implementations
Act as a technical lead in ServiceNow engagements, providing thought leadership and best practices
Create high-level designs and specifications for ServiceNow applications, ensuring they are reusable, reliable, and adaptive while working in an Agile methodology
Work in partnership with various stakeholders to ensure that strategic initiatives are in alignment with ServiceNow architectural principles and are geared towards achieving business results
Offer strategic guidance and architectural expertise for ServiceNow implementations
Develop high-level designs and specifications for ServiceNow applications, ensuring they are reusable, dependable, and adaptable while adhering to Agile methodologies
Collaborate closely with project managers, business analysts, solution architects, and developers to guarantee a smooth transition from design to implementation
Develop and implement best practices for ServiceNow configuration, development, and deployment
Design and implement solutions for IT Service Management (ITSM), IT Operations Management (ITOM), and other ServiceNow modules
Provide technical guidance and mentorship to development teams, ensuring high-quality code and adherence to best practices
Lead the evaluation and selection of ServiceNow plugins and third-party integrations to enhance the platform's capabilities
Stay up-to-date with the latest ServiceNow features, trends, and best practices, and apply them to improve our solutions
Participate in the continuous improvement of processes and methodologies related to ServiceNow development and implementation
Qualification
Required
A bachelor's degree in a relevant field (e.g., IT, Computer Science)
ServiceNow Certified System Administrator (CSA) certification is required
Proven experience as a ServiceNow Senior Engineer, with a strong track record of designing and implementing complex ServiceNow solutions
Experience in security best practices and compliancy requirements for area of expertise
In-depth knowledge of ServiceNow capabilities, including modules like Incident Management, Change Management, Problem Management, Asset Management, IRM, HRSD, SecOps, CMDB, and more
Strong understanding of ITIL best practices and their implementation within ServiceNow
Proficiency in JavaScript, XML, HTML, and CSS for ServiceNow development
Experience with ServiceNow integrations using REST, SOAP, and other relevant technologies
Strong analytical and problem-solving abilities with a keen attention to detail
Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders
Ability to maintain professional and strong relationships with business partners, contractors, and stakeholders
Demonstrate Agile methodologies and can apply those processes to everyday work
Preferred
Additional certifications that support IT Service Management (ITSM) and IT Operations Management (ITOM) are a plus
Benefits
Competitive total rewards package
Hybrid work schedule
Vibrant work campus with many amenities
Company
Parker Hannifin
Parker Hannifin manufactures motion and control technologies, delivering precision-engineered solutions across various markets.
Founded in 1918
10001+ employees
H1B Sponsorship
Parker Hannifin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (30)
2023 (26)
2022 (31)
2021 (23)
2020 (33)
Funding
Current Stage
Public CompanyTotal Funding
$4.13MKey Investors
Advanced Propulsion Centre UK
2016-01-18Grant· $4.13M
1978-01-13IPO
Leadership Team
Todd M. Leombruno
Executive Vice President and Chief Financial Officer
J
John Dedinsky
Corp. VP Global Supply Chain & Procurement
Recent News
2026-01-03
GlobeNewswire
2025-12-12
Company data provided by crunchbase