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AIG · 11 hours ago

Production Support Lead, GenAI

GA-Atlanta

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

AIG is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. As the Production Support Tech Lead - GenAI, you will be responsible for creating operational excellence and managing risks to the production environment while supporting AI initiatives and driving continuous improvement.

BankingFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Responsible for applying industry best practices to put a standard support model and process for our GenAI Assist Platform

Potentially test, debug, and perform analysis of incidents reported from users

Responsible for change management co-ordination for production releases and upgrades

Ensuring that production changes are reviewed and validated in production to avoid/minimize production issues

Develop and maintain monitoring dashboards for various components in the application

Problem Management – support and drive detailed root cause analysis of production issues, work with the Application Delivery, platform, DevOps and Business teams to address and provide remediation

Provide regular verbal and written communications regarding status, risks, issues. makes recommendations for remediation or change

Working with development teams ensure functionality deployments are completed without incident and with adherence to proper procedure

Identify opportunities for application tuning

Review, maintain and enhance application Run Books

Qualification

Generative AIIncident ManagementJava J2EEMonitoring ToolsChange ManagementApplication StabilityAgile DevelopmentProblem ManagementCollaborationCommunication

Required

10+ years of experience with providing support of application platforms at the enterprise level including incident management, patches, vulnerabilities, change management, monitoring, and continued platform improvement

Good knowledge in process to handle L2/L3 production issues

Hands on experience on collaboration with multiple stakeholders / managers to perform incident management conduct RCAs and drive continuous improvement in application stability

Configured and maintained observability capabilities across critical applications and infrastructure, ensuring stability and visibility into application health and usage

Hands on experience to monitor the production applications using monitoring tools such as Dynatrace, Splunk, cloud watch

Experienced in identifying performance bottle necks and issues

Experience in developing/supporting Java J2EE applications using Spring, Spring Boot, Microservices, REST API, Angular, XML and JSON

Developed a detailed run book / Knowledge Management documentation

Good experience in Splunk search, dashboards creation and Alert generation

Worked on Global Agile Development teams

Providing end user communications for critical issues with ETAs. Conducted Daily application health checks are performed to ensure the smooth running of the application

Preferred

You are knowledgeable about ethical standards and controls for Generative AI and have worked in supporting AI/ML based enterprise application within large enterprises

You have development experience on enterprise application

Benefits

Total Rewards Program

Health, wellbeing and financial security

Professional development

Company

AIG

Glassdoor3.7

AIG is a global insurance company providing insurance products to support clients in business and in life.

Founded in 1919

New York, New York, USA

10001+ employees

https://www.aig.com/

H1B Sponsorship

AIG has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2023 (4)

2022 (23)

2021 (5)

2020 (13)