WestRock Company · 2 hours ago
Quality Manager
Evadale, TX
Full-time
Onsite
Senior Level
5+ years expSmurfit Westrock is a global leader in sustainable paper and packaging solutions, seeking a Quality Manager to enhance customer satisfaction and product quality. The role involves leading investigations of customer complaints, ensuring compliance with quality standards, and driving continuous improvement initiatives.
CommercialManufacturingPackaging ServicesPaper ManufacturingSustainability
Responsibilities
Understands and enforces mill safety policies and procedures. Ensures that all employees are aware of and adhere to safety policies, procedures and JHAs
Ensures timely completion of accident/incident investigations as needed
Actively promotes and participates in the Mill’s safety programs/processes
Conducts routine safety audits of employees to ensure compliance and give proper feedback
Direct supervisor of the Quality Assurance Department, including oversight of the Paper Testing labs. Responsible for communicating procedures and quality needs/expectations to appropriate personnel
Responsible for ensuring that training needs of subordinates are met and for setting goals and operating budgets
Oversees distribution and control of specifications by which product is produced, including grade codes
Coordinates analysis of product properties and compliance with specifications
Responsible for ensuring the customer requirements are known
Coordinates final disposition on product after the winder (returns from field, hold paper, quality issues found after the fact) in conjunction with TSS/Operations
Oversight for the Product Recall/Withdrawal systems for product. Coordinates annual mock drill testing
Works on customer-related issues that require a change in the way products are tested, inspected, or measured
Leads routine quality review meetings or designee
Leads the ISO 9001 compliance and Quality support functions. Serve as or Appoints Mgmt. rep for ISO 9001
Participates in external/internal audits and management reviews for Quality and Food Safety
Serves as or Appoints a Food Safety Team Leader to maintain and improve Food Safety systems for Evadale Mill and assists with Silsbee Extruder as needed
Management/oversight of all quality related systems within Lotus Notes, such as MOC, Holds, Spec Change, P/CAR, Agreed to Specifications with customers
Investigate field complaints to perform root cause and corrective action assessment and generate technical responses to customers and/or Smurfit WestRock’s Commercial, TS&Q and CQC teams
Partner with appropriate mill personnel to help implement corrective actions necessary to prevent recurrence of quality issues
Provide accurate and timely service, audit, quality, and technical consultation
Provide support and assistance for engineering/design improvements and changes
Coordinate correspondence between Evadale Mill and WestRock’s Commercial, TS&Q and CQC teams and/or customers regarding product quality, COA’s and related information
Generate, analyze, and report on Evadale’s quality complaint statistics to help mill personnel identify trends and areas for continued improvement
Daily/Weekly monitoring of process data and overall machine cleanliness/physical conditions
Responsible for conducting business with integrity and respect, being accountable, and actively pursuing excellence to help achieve Smurfit WestRock’s Path to One goal
Qualification
Required
Bachelor's degree in Pulp & Paper Science or Engineering preferred, with consideration also given to candidates with extensive work experience in the pulp and paper industry
Strong statistical, analytical, and diagnostic problem-solving skills
Proficiency with Word, Excel, PowerPoint and Minitab
Good verbal and written communication skills for dealing with diverse audiences
Strong work ethic and desire to improve systems and processes
Field service and professional work experience of 5+ years
Knowledge of paperboard quality characteristics
Experience with sheeting processes and equipment
Experience with die cutting and folding /gluing processes and equipment
Aligned with our company's values of Integrity, Respect, Accountability, and Excellence
Travel with some nonstandard work weeks/ hours
Preferred
Knowledge of SAP is a plus
Supervisory experience with a printing or converting operation a plus
Benefits
Medical
Dental
Vision
Life insurance
401k with match
Tuition reimbursement
Employee discounts
Employee referral bonus
Company
WestRock Company
Smurfit Westrock is the global leader of paper-based packaging solutions.
10001+ employees
H1B Sponsorship
WestRock Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (14)
2023 (25)
2022 (8)
2021 (24)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-09-12Acquired
2015-07-02IPO
Leadership Team
S
Samuel Shoemaker
President, Consumer Packaging
Recent News
2026-01-09
Company data provided by crunchbase