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Pacific Power Group · 3 weeks ago

Service Operations Coordinator

Harahan,LA,US

Full-time

Onsite

Mid Level

$25/hr - $31/hr

3+ years exp

Pacific Power Group is seeking a Service Operations Coordinator to oversee service delivery and administrative functions for workshop service orders. This role involves managing service work orders, ensuring compliance, and driving continuous improvement while maintaining communication across teams and supporting customer satisfaction.

AutomotiveIndustrialIndustrial EngineeringMachinery ManufacturingSales

Responsibilities

Open and manage service work orders (SWOs) with precision and follow-through

Carefully review and process quotes and orders to ensure accuracy

Record and track technician time, travel expenses, and project details

Invoice and reconcile service orders, resolving discrepancies proactively

Support Accounts Receivable inquiries and coordinate resolutions

Communicate with internal and external stakeholders to drive efficiency and collaboration

Assist with workshop organization, quality control, and process improvements

Contribute to staff development through cross-training and growth plans

Prepare clean, accurate billing and reporting within 5 days of job completion

Ensure compliance with safety, cost management, and customer satisfaction goals

Qualification

Technical knowledge of maritimeERP systemsCustomer service orientationOrganizational skillsRead technical drawingsMicrosoft Office proficiencyNegotiation skillsProblem-solving skillsCommunication skills