Sibley Memorial Hospital · 1 hour ago
Patient Financial Counselor II
DC-Baltimore Area
Full-time
Onsite
Entry, Mid Level
$18.59/hr - $30.69/hr
2+ years expSibley Memorial Hospital is part of a global healthcare organization, and they are seeking a Patient Financial Counselor II. This role involves providing financial counseling to patients and guarantors, assisting with healthcare funding applications, and ensuring compliance while delivering exceptional customer service.
Health CareHospital
Responsibilities
Effectively captures patient liabilities while providing financial counseling to patients/guarantors who require assistance in seeking and applying for healthcare funding
Determines the financial status of the patient during the financial counseling process and coordinates benefit authorization and management
Ensures compliance and exceptional customer service when working with patients/guarantors
Contributes to the success of a high-performing shared services organization by helping to drive the long-term Johns Hopkins Medicine Shared Services vision
Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized
Qualification
Required
High School Diploma or equivalent
Certified Application Counselor (CAC) certification within 6 – 12 months
Minimum of two years' experience in hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities
Knowledge of insurance and governmental programs, regulations, and application processes (e.g., Medicare, etc.), managed care contracts and coordination of benefits
Knowledge of medical and insurance terminology as well as an understanding of healthcare insurance
Basic computer knowledge
Basic math skills
Requires ability to understand, interpret, evaluate, and resolve complex issues
Intermediate in Microsoft Office
Excellent time management skills and the ability to manage frequent in-person and/or phone patient contacts while effectively maintaining and documenting data in the patient record
Excellent verbal and written communication and active listening skills
Interpersonal skills necessary in dealing with internal and external customers; must develop positive relationships with clinical staff to maximize the benefit and effectiveness of the financial counseling function
Accuracy and attentiveness to detail
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Johns Hopkins Medicine
Ability to closely follow policies and procedures set by Financial Counseling Shared Services
Must be able to set and organize own work priorities, and adapt to change
Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles
Ability to meet or exceed targeted customer service, productivity, and quality standards
Requires the ability to work with and maintain confidential information
Preferred
General knowledge of patient access financial counseling functions in acute and non-acute settings
Working knowledge of applicable Federal, State, and local laws and regulations
Bilingual
Benefits
Excellent compensation package!
Awesome benefits, including dependent tuition reimbursement!
Company
Sibley Memorial Hospital
Sibley Memorial Hospital is one of the leading health care systems in the U.S, combining research, teaching and patient care. It is a sub-organization of Johns Hopkins University School of Medicine.
Founded in 1996Baltimore, Maryland, USA
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jennifer Abele, MD, MBA
Vice President of Medical Affairs and Chief Medical Officer
Sarah Spence-Godin
Executive Assistant to Chief Nursing Officer & VP of Patient Care Services
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