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Ulta Beauty · 1 hour ago

Experience Manager

Arlington Heights, IL

Full-time

Onsite

Entry, Mid Level

$28.50/hr - $35/hr

2+ years exp

Ulta Beauty is the largest North American beauty retailer, transforming the world of beauty with a commitment to excellence. The Experience Manager is responsible for leading a high-performing team to deliver exceptional guest experiences while driving sales growth in retail and services.

BeautyConsumer GoodsCosmeticsRetail

Responsibilities

Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store

Drive company profitability through operational excellence, top-line sales growth and expense control

Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget

Address underperforming metrics related to the store’s services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business

Support direct reports in developing and maintaining their clientele

Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience

Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests

Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy

Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store

Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty

Create an inclusive environment that inspires and encourages the growth and engagement of associates

Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance

Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance

Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance

Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals

Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices

Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store

Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards for the store, including the Infection Control Policy

Adhere to and enforce Ulta Beauty’s dress code

Use the company’s scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives

Use the company’s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment

Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention

Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary

Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks

Utilize company programs, tools, and resources to drive store improvements

Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store

Qualification

Cosmetology licenseRetail management experienceFinancial managementLeadership managementBasic technology proficiencyCommunicationCollaboration skillsOrganizational skillsAdaptability

Required

2-3+ years relevant, fast-paced retail management work experience or other relevant work experience

Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense

Cosmetology management: Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements

Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives

Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team

Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)

Excellent written and verbal communication

Strong collaboration and interpersonal skills

Strong organizational skills to manage multiple tasks

Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

Work a flexible, full-time schedule to include days, evenings, weekends, and holidays

Attend corporate business meetings and conferences

Continuous mobility throughout the store during shift

Frequent standing, bending, reaching, and twisting during shift

Frequent lifting and/or moving up to 25 lbs. during shift

Continuous coordination and manipulation of objects during shift

Frequent use of a computer, telephonic devices, and related office supplies