Watches of Switzerland Group PLC · 7 hours ago
Manager, Learning & Development – Fine Jewelry (1037)
Fort Lauderdale, FL
Full-time
Onsite
Mid, Senior Level
7+ years expWatches of Switzerland Group PLC is a leading luxury retail company with over 56 showrooms across the United States. They are seeking a Learning & Development Manager to lead initiatives and enhance workforce skills in selling high-end jewelry through the development and implementation of training programs.
JewelryRetailWholesale
Responsibilities
Responsible for the development and facilitation of training solutions for the company for high-end fine jewelry
Design and deliver engaging training modules for new hires and ongoing development, with a focus on fine jewelry, gemstones, precious metals, and client engagement
Educate teams on product details including materials, craftsmanship, sourcing, and care to build confidence and credibility with clients
Train in luxury consultative selling techniques, storytelling, upselling, objection handling, and closing high-value sales
Track training effectiveness through KPIs such as conversion rates, average transaction value, and client retention
Designs, develops and maintains training materials for high-end fine jewelry including references/resources and materials
Also responsible for delivering training materials that are field-based, web-based and classroom-based
Understanding the unique value and significance of each client’s luxury watch and jewelry collection
Identify and correct areas of concern and facilitate improvement of service through new and/or revised training to increase sales
Utilize technical writing skills to create clear instructional materials and documentation
Continuously assess the effectiveness of training programs and make improvements based on feedback and performance metrics
Will travel for events or onsite training
Can develop and conduct Train the Trainer programs for Jewelry Brand Ambassadors
Other duties as assigned
Qualification
Required
Typically, 7+ years with bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained
Training knowledge in luxury fine jewelry and/or watch industry, required
Proven ability to build and execute Learning and Development strategies in hands-on-learning tools and content creation
Must have great presentation skills/inspirational and know high-end jewelry qualities and more
Exceptional communication, project management, and problem-solving abilities
Excellent organizational skills with attention to detail and the ability to manage multiple projects simultaneously
Excellent command of the English language, including grammar, punctuation, and diverse writing styles
The ability to work independently and collaboratively in a fast-paced environment and meet given deadlines
A passion for jewelry, timepieces and learning and development
Benefits
Benefits including medical, dental, life & disability
Comprehensive, ongoing training
Career growth potential
Generous staff purchase discounts
Company
Watches of Switzerland Group PLC
We're a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe and the United States.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-01-18Post Ipo Equity
2019-05-31IPO
Leadership Team
Ian Carter
Chairman
Recent News
2026-01-14
2025-12-04
Morningstar.com
2025-11-14
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