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Aurora Health Care · 4 hours ago

Collection Representative

Milwaukee, WI

Full-time

Onsite

Entry, Mid Level

2+ years exp

Aurora Health Care is seeking a Collection Representative to manage follow-ups on assigned accounts to ensure high cash flow. The role involves contacting various stakeholders to expedite payments, resolving account issues, and maintaining accurate records related to collections.

Health Care

H1B Sponsor Likely

Responsibilities

Responsible for continued follow-up on all assigned accounts in order to obtain high cash flow until the account is either paid/resolved, the work standard complete and the account can be referred to a collection agency or is deemed uncollectable

Contacts patients, employer, insurance companies and government agencies either by telephone or mail in order to expedite payment

Establishes effective working relationship with patients, collection agencies, vendors and internal departments to effectively resolve account issues

Handles patient, internal department, third party agency, vendor requests/inquiries and complaints in regards to bad debt collection process. Resolves patient complaints concerning billing and collection functions using good human relations skills and sound credit procedures

Interprets insurance verification, billing, follow-up, collection and legal information provided for each patient account to accurately resolve patient questions and account issues. Effectively documents all accounts in regard to why the account has been opened, process documentation and actions taken to resolve outstanding issues

Handles the accounting of settlement offers, vendor remits, and cash posting issues related to bad debt accounts. Responsible for learning, understanding, and performing actions in all patient billing systems, both past and present, to assure proper handling of all bad debt accounts

Maintains the lowest possible ratio of bad debt expense write-off by employing good collection methods

Maintains and reconciles records of placements to third party agencies. Reconciles differences between bad debt balances and third party records

Watches for trends in agency or patient billing issues and alerts management

Qualification

Medical insurance billingNegotiation skillsMicrosoft Office SuiteCustomer service experienceOral communication skillsWritten communication skillsDecision makingFlexibility

Required

High School Graduate

Typically requires 2 years of experience in insurance processing, collections, or customer service

Proficiency in Microsoft Office Suite, as well as the ability to quickly learn new systems and processes

Excellent oral and written communications skills

Proven negotiation skills

Ability to quickly review information and make decisions

Flexibility to work special projects and new job assignments as business needs dictate

Medical insurance billing, account, and/or legal process knowledge

Company

Aurora Health Care

At Aurora Health Care, helping people live well is what drives us – it’s our purpose and what we do every day.

Founded in 1984

Milwaukee, Wisconsin, USA

10001+ employees

http://aurorahealthcare.org

H1B Sponsorship

Aurora Health Care has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2023 (1)

2022 (2)

2021 (1)

2020 (1)