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Castle Connolly Top Doctors & Hospitals · 6 hours ago

Customer Success Specialist

United States

Full-time

Remote

Entry Level

$45K/yr - $50K/yr

1+ years exp

Castle Connolly, a subsidiary of Everyday Health Group, is seeking a Customer Success Specialist to join their Account Management team. The role involves providing outstanding customer service, maximizing revenue through cross-selling and upselling, and collaborating with sales representatives to optimize team performance.

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Responsibilities

Manage active existing physician and physician practice accounts on a day-to-day basis

Secure account renewals for existing business and upsell additional products and new opportunities

Onboard and ensure prompt setup of new accounts

Utilize CRM tools for record keeping and account information sharing

Collaborate with other departments including research, marketing, editorial, social and ad operations

Oversee partner operations including invoicing, renewal agreements, and other duties as assigned

Demonstrates highest level of organizational skills and is detail oriented

Ability to balance simultaneous projects, evaluate workload, and prioritize tasks based on impact

Demonstrates a sense of urgency to attain and exceed desired results

Displays excellent troubleshooting and creative problem-solving skills

Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions

Ability to respond and react in a timely manner to requests from peers and external customers

Clearly communicate & set expectations, while taking ownership of deliverables and meeting deadlines

Other core competencies will be defined by your direct manager

Qualification

Sales account managementHealthcare industry experienceCRM systemsOrganizational skillsProblem-solving abilitiesCommunication skillsProactive mindsetPowerPointExcelEmail marketing platformsSales partners experienceB2B customer experienceBachelor's degreeTeam playerDetail-orientedCustomer-first attitudeFast-paced environment adaptability