Novant Health ยท 10 hours ago
Patient Financial Navigator
Kernersville, NC
Full-time
Onsite
Mid Level
3+ years expNovant Health is seeking a Patient Financial Navigator / Birth Certificate Clerk to assist patients and families with financial counseling and insurance eligibility. This role involves navigating financial resources and ensuring accurate completion of vital records in accordance with hospital policy and state regulations.
FitnessHealth CareHospitalMedical
Responsibilities
Provide financial counseling to patients and families regarding insurance coverage, estimated charges, and payment options
Verify insurance benefits and communicate coverage details to patients
Screen patients for Medicaid, CHIP, marketplace plans, and hospital financial assistance programs
Assist families with completing applications for financial assistance and government-sponsored insurance programs
Coordinate with billing, registration, and clinical departments to resolve financial or insurance issues
Document all interactions and maintain patient confidentiality in accordance with HIPAA guidelines
Collect, verify, and input birth information into the state vital records system
Ensure accuracy of parent information, legal documents, and newborn data
Guide parents through completion of forms such as Acknowledgment of Paternity (AOP)
Prepare and file birth certificate documentation within required timelines
Process corrections, amendments, and special case filings as needed
Serve as a liaison between the hospital and state/county vital records offices
Qualification
Required
Education: High School Diploma or GED, required
Experience: Minimum 3 years related in registration, insurance verification, financial counseling, and/or patient accounting, required
Minimum 1 year experience in hospital or healthcare setting, required
Licensure/Certification: Notary Public Certification within 6 months of hire, required
Personality traits of patience, empathy and compassion
Excellent written and verbal communication skills required
Ability to speak clearly and concisely with a pleasant telephone voice
Must be able to function in a fast paced environment
Willing to work and contribute in a team environment
Ability to balance and prioritize multiple tasks
Ability to work under pressure and in collaboration with a variety of individuals in various positions
Flexible to change
Listens effectively
Ability to navigate a computer while on telephone
Demonstrates advanced knowledge of Billing/Finance processes, practices and concepts, registration, insurance verification and benefits, managed care and government payors
Basic accounting
Knowledge of Medical terminology and/or Medical claims
Demonstrates ability in customer service problem resolution and relationship building
Must type 40 wpm minimum
Excellent analytical skills
Expected to become proficient in epic and legacy practice management systems with successful completion of all related competencies
Ability to drive/travel to multiple facilities/locations as needed
Preferred
Thorough knowledge of Federal and State laws as they apply to charity care, agency assistance, and debt collection preferred
EPIC software experience
Company
Novant Health
Novant Health is a four-state integrated network of physician clinics, outpatient centers and hospitals.
10001+ employees
H1B Sponsorship
Novant Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (13)
2023 (13)
2022 (10)
2021 (17)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Betsy Walsh
Senior Vice President Joint Partnerships
Andrea M. Areskog
Vice President, Corporate Strategy & Development
Recent News
2025-11-08
Sports Business Journal
2025-10-21
Company data provided by crunchbase