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Coastal Payroll · 9 hours ago

Training Manager

San Diego, CA, United States, 92123

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Coastal Payroll Services is a leading provider of human capital management services, focused on putting people first. They are seeking a strategic and hands-on Training Manager to lead internal employee training, external client training, and new hire onboarding within the payroll and HR industry, ensuring all users are confident and capable in using their technology.

FinanceFinancial ServicesHuman Resources

Culture & Values

Responsibilities

Design, deliver, and continuously improve internal training programs for client support, sales, implementation, and operational teams

Ensure employees are proficient in payroll and HR processes, systems, and client-facing best practices

Develop role-based learning paths that support career progression and operational efficiency

Own the execution for client-facing training, including implementation training, ongoing education, and system updates

Create scalable client training solutions (live sessions, virtual training, on-demand resources, knowledge bases)

Ensure clients are guided appropriately on system use while maintaining compliance boundaries (education vs. advice)

Lead the design and management of a structured, technology-enabled new hire onboarding program for internal employees

Partner with department leaders to ensure onboarding accelerates time-to-productivity

Develop onboarding materials that train systems (including isolved), workflows, compliance concepts, and company standards

Build a unified training strategy that supports internal teams, new hires, and external clients without duplicating effort

Standardize training frameworks, delivery models, and content libraries to enable consistent and repeatable learning experiences

Identify opportunities to replace manual or repetitive training with self-service and automated learning solutions

Serve as a subject-matter expert in isolved, including payroll, HR, benefits, time & attendance, and reporting

Translate complex system functionality into clear, role-based, audience-appropriate training

Partner cross-functionally to align training with system changes, new features, and process improvements

Leverage LMS platforms, content authoring tools, and AI-enabled learning technologies to scale training delivery

Define success metrics for onboarding and training (adoption, proficiency, efficiency, reduced support requests)

Collect feedback from internal teams and clients to refine and optimize training content

Continuously evolve training programs in response to business growth and regulatory changes

Act as a trusted partner to leadership on training strategy, readiness, and change management

Coach subject-matter experts and trainers to support consistent delivery across audiences

Ensure all training aligns with company standards, compliance expectations, and client experience goals

Qualification

Isolved experienceTraining experiencePayroll industry experienceLearning Management SystemInstructional designSaaS trainingContinuous improvement mindsetFacilitation skillsPresentation skillsCross-functional collaboration