Advocate Health Care · 2 hours ago
Administrative Supervisor
Park Ridge, IL
Full-time
Onsite
Mid, Senior Level
4+ years expAdvocate Health Care is a prominent healthcare provider, and they are seeking an Administrative Supervisor to lead and manage clinical support staff. The role involves overseeing daily operations, providing training, and ensuring compliance with administrative protocols while fostering a safe and efficient work environment.
Clinical TrialsDeliveryHealth Care
Responsibilities
Supervision of Clinical Support Staff
Hires, trains and directs support staff in business operations. Performs performance reviews. Provides guidance, evaluation and supervision; responsible for corrective actions when necessary
Develops schedules for support staff to ensure coverage 6 days a week
Evaluates support staff productivity and assures efficiency
Leads support staff meetings geared towards team building and problem solving. Provides leadership for support staff at annual events
Assigns and oversees special projects performed by support staff
Oversees daily aspects of office functioning: space allocation, supply chain, phone assignments, equipment functioning
Monitors day to day activities, level of service, and technical performance of support staff. Creates scripts and procedures for support staff. Assesses performance, identifies improvement, provides feedback and develops plans for professional growth and performance improvements
Coordinates physician and therapist scheduling to optimize revenue
Establishes and monitors protocols for support staff on the completion of administrative office operations
Collaborates with BHS Leadership to establish policies and procedures, discuss and resolve issues, implements process improvements
Teaches annual formal classes on the use of EMR to the annual cohort of master-level externs (about 50 students)
Provides formal training on the use of EMR to BHS new associates and medical residents
Provides on-going consultation to staff and externs; assists in problem-solving; and offers additional communication and training as needed to ensure that trainees are using the system features properly
Creates and refreshes training materials on the use of EMR
Monitors billing batch errors to ensure appropriate disposition prior to month-end billing deadlines
Assists with installation and upgrades to the practice management software
Leads testing for administrative sections of the system and is responsible for aggregating defects to be sent onto the applicable vendor; tracks problems through resolution. Participates in the development of user acceptance test plans
Supervises change efforts with support staff for new technologies that are integrated with the EMR: ICD-10 and DSM-5, e-Prescribe, AppXtender, insurance portals, etc
Updates billing related tables (procedure codes, fee-matrix, procedure groups, etc.) as necessary
Monitors payroll for all hourly and administrative employees
Checks and approves Advocate Works for 20+ employees
Manages holiday schedule in collaboration with management
Ensures all necessary materials are appropriately displayed and staff is knowledgeable about locations of safety tools
Participates in hospital committees and meetings in order to discuss and resolve safety issues
Assumes responsibility for ensuring that issues with the Environment of Care are resolved by the appropriate department/vendor
Acts as the Department Safety Liaison; attends safety and security committee meetings. Leads accreditation, licensure and certification efforts in Environment of Care and Life Safety
Monitors BHS space and electronic environment to ensure safety
Monitors BHS Safety Issues log and takes action to address newly-reported problems and near-misses
Trains administrative staff on safety protocols
Maintains accurate and up-to-date HR files on staff and students
Primary liaison to HR Direct
Represents HR compliance at BHS audits and surveys
Assures clinicians' and psychiatrists license management
Supervises timely paneling of BHS staff with insurers
Oversees malpractice insurances for BHS clinical staff
Initiates and supervises PHI files archives. Ensures appropriate documentation is stored and archived as required by regulatory agencies
Supervises chart keeping
Serves as a liaison to medical records and releases of information
Qualification
Required
Associates Degree in business administration, healthcare administration or related field AND 2 - 4 years of healthcare billing experience OR 4-6 years of healthcare billing experience and 3-5 years of supervisory experience
Strong Computer Skills (Microsoft Excel, Word, PowerPoint)
Strong interpersonal and communication skills
Strong analytical, organizational and problem solving skills
Strong customer service skills
Strong electronic billing skills
Demonstrates commitment to patient focused care
Demonstrates positive, effective leadership in problem solving in the context of a work environment characterized by external forces which produce constant internal change
Ability to work flexibly in a fast paced environment with established time constraints and in difficult situations
Ability to travel to other Advocate sites and external facilities in order to attend meetings
Ability to work under time constraints and stressful situations
May be exposed to bodily fluids, hazardous materials and threatening diseases
This position leads a team in a very high volume, fast-paced multidisciplinary behavioral health clinic
The Supervisor must be an expert in the de-escalation of difficult patients and be able to train and model these strategies for physicians, therapists, trainees and support staff
Familiarity with the roles and functioning of other providers in the network of child and family mental health and substance abuse treatment networks
Schedule: flexible, provides evening and weekend coverage as necessary
Company
Advocate Health Care
Advocate Health Care is an integrated healthcare delivery system based in Illinois, United States.
10001+ employees
H1B Sponsorship
Advocate Health Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (9)
2023 (6)
2022 (16)
2021 (8)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
$18M2013-10-03Series Unknown· $18M
Leadership Team
Barbara Hancock
Executive Assistant to the President and Chief Operating Officer
David Rich
Clinical Practice Partner
Recent News
2025-10-10
Medical Xpress - latest medical and health news stories
2025-10-09
Chicago Tribune
2025-10-01
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