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Pet Food Express · 2 hours ago

Retail Shift Lead - Woodland Hills

Woodland Hills, CA

Full-time

Onsite

Entry, Mid Level

$21/hr - $21/hr

1+ years exp

Pet Food Express is the best place to shop for pet supplies, driven by passionate employees. They are seeking a Retail Shift Lead who will engage with customers, lead sales associates, and ensure an exceptional shopping experience while supporting store operations.

AgricultureE-CommerceFood and BeverageRetail

Responsibilities

Actively approach and engage with our two-legged and four-legged customers

Ask questions to understand customer needs and build lasting relationships

Use the PFE Whole Life Approach to provide tailored recommendations that help customers live their best possible lives with their pets

Participate in and lead daily training and continuous educational programs to enhance your and your team’s product knowledge and sales skills

Stay up-to-date about new products and the pet community and share what you know with your store

Educate PFE Sales Associates on product benefits to help our customers find solutions for their pets' unique needs

As a keyholder, lead PFE Sales Associates through store open and close procedures

Ensure accurate and secure cash handling by following company procedures, including opening and closing registers, processing cash drops, balancing drawers, and maintaining transaction accuracy

Lead the unloading of shipments, restocking, and placement of product while maintaining visual and display standards

Ensure store displays and visual merchandising are updated according to company guidelines

Clean and maintain the store by delegating and participating in tasks such as sweeping, mopping, and cleaning pet messes as needed

Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service and shrink

Support overall store operations by performing additional duties as assigned, including tasks not necessarily covered by this listing

Qualification

Sales skillsLeadership experiencePet product knowledgeCustomer serviceTeam motivationPhysical staminaFlexibilityReliability

Required

A passion for pets and a desire to help pet parents find the best solutions

Minimum 1-year previous leadership and keyholder experience required, preferably in a retail environment. Experience in pet retail is a plus

Eagerness to learn and lots of ambition. We're growing and looking for people who are excited to grow with us!

Dependable and reliable with strong attendance and punctuality

Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays

Willingness to travel among neighboring stores

Ability to lift, move, and carry up to 35 pounds using appropriate lifting techniques and following all safety rules

Ability to climb and balance using a ladder and/or step stool

Ability to continuously stand, walk, bend, stretch and engage in repetitive motions throughout shift

Benefits

Grow with us: Many potential career paths and options for advancement within the company

Continued Learning: A focus on your development and leadership training. Investment in your pet and product knowledge, you'll never see pets the same way!

Generous in-store employee discount that extends to your family.

Benefits: All employees are eligible to participate in a number of Company-sponsored benefits, such as life insurance, pet insurance, Employee Assistance Program (EAP) and more.

FT employees are eligible for PTO, Health coverage, FSA options, dental, and vision insurance.

Plan for the future: 401k with employer match.

Bring your well-behaved pet to work.

Opportunities to make an impact in the community through the Pet Food Express Pet Fair, in-store fundraisers and adoption events benefiting local rescue and shelter partners, and more!