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Children's Hospital of Philadelphia · 3 hours ago

HR Service Center Rep Data Coordinator

Philadelphia, PA

Full-time

Onsite

Entry Level

$29.50/hr - $37.61/hr

1+ years exp

Children’s Hospital of Philadelphia (CHOP) is seeking a HR Service Center Rep – Data Coordinator to provide tier one resource support on HR policies and processes. The role involves acting as the first point of contact for HR customer requests, resolving inquiries, and maintaining customer communication until requests are resolved.

Child CareHealth CareHospitalMedicalNon Profit

Growth Opportunities

Responsibilities

Acts as first point of contact for HR customer requests (inquiries and issues) and escalates to appropriate channel when required

Answers and resolves HR customer requests including navigational support and processing of corrective transactions when required

Maintains customer contact until request is resolved, including informing customer of status and resolution

Provides accurate, consistent and timely responses to HR requests that are considered to be routine requests and require limited research

Utilizes knowledge base tool to provide consistent answers to customers and drafts knowledge articles based upon recent cases

Educates customers on best practices and tools (e.g., Service Portal, ESS, MSS) available

Refers complex cases requiring interpretation to the appropriate Specialist or HR Functional team if additional research or expertise is required

Supports a continuous improvement environment by raising issues, escalating concerns and being an agent of change

Maintains adherence to all audit/compliance and regulatory requirements

Keeps pace in a rapidly changing environment while maintaining strong knowledge and a positive attitude

Contributes positively to the team through the sharing of knowledge, ideas and active participation in meetings

Achieves operational metrics in support of the delivery of the HRSC service level agreements

Respond to inquiries related to applications and business process assistance, including technical support

Collaborates with all HR Centers of Excellence (COEs) providing required support

Other projects and initiatives as determined by the needs of the business

Qualification

HR policies knowledgeCustomer service experienceHR systems navigationCommunication skillsOrganizational skillsTime managementEmpathyResults drivenSelf-motivationConfidentiality adherence

Required

High School Diploma / GED

At least one (1) year relevant customer service experience

Ability to provide empathetic service in a fast paced environment

Strong communication skills (written and verbal)

Strong organizational skills, self-motivated and results driven

Effective time management and prioritization skills

Ability to adhere to policy in the maintenance of confidential information

Ability to navigate HR systems (Case Management, Knowledge Management, Portal, IVR)

Knowledge and understanding of overall HR policies, processes and procedures

Preferred

Bachelor's Degree Human Resources or similar field of study

At least one (1) year working in HR Operations or Field HR

Benefits

Fair and transparent pay practices

Factors such as skills and experience could result in an offer above the salary range noted in this job posting

Company

Children's Hospital of Philadelphia

Glassdoor4.0

Since its start in 1855 as the nation's first hospital devoted exclusively to caring for children, The Children's Hospital of Philadelphia has been the birthplace for many dramatic firsts in pediatric medicine.

Founded in 1855

Philadelphia, Pennsylvania, USA

10001+ employees