Compucom ยท 2 hours ago
Field Tech II
New York, NY
Full-time
Onsite
Mid Level
$18.75/hr - $27.50/hrCompucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. They are seeking a Field Technician who will act as the primary point of contact for customers on technical and service-related issues, troubleshooting and managing cabling while ensuring compliance with Service Level Agreements (SLAs).
Data CenterHardwareInformation TechnologyInfrastructureOutsourcingSecuritySoftware
Responsibilities
Performing advanced exchange of like for hardware
Sound understanding of customer support, operations, and processes
Able to communicate effectively both written and verbally, with the customers and in ServiceNow
Ability to coordinate and prioritize multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail and quality
Follow-up with end users to provide status updates as per service level guidelines (SLA's)
Attention to inventory levels and the ordering process to replenish and maintain vehicle stocking levels
Qualification
Required
Associate's (or equivalent) degree in Computer Science or Information Technology from a technical school or equivalent work experience
Able to communicate effectively both written and verbally, with customers, peers, Team Lead, Service Delivery Manager
Working knowledge of Windows operating systems, networks, and tools is required
Working knowledge of typical banking equipment
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail, quality, and SLA
Demonstrated capability to achieve results in a fast-paced, client-driven environment
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Disability plans
Employee Assistance Program
Paid holidays (up to 12 days annually)
Paid time off (minimum of 10 days annually, which increases with seniority level)
Paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits
Company
Compucom
CompuCom is a provider of information technology solutions for businesses.
Founded in 1987
5001-10000 employees
H1B Sponsorship
Compucom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2022-01-03Acquired
Leadership Team
Kevin Shank
Chief Executive Officer
S
Sy Inwentarz
Vice President, End User Computing Solutions
Recent News
2025-07-22
2025-04-23
Company data provided by crunchbase