Deutsche Bank · 1 week ago
Production Specialist – Monitoring & Stability - Assistant Vice President
Jacksonville, FL
Full-time
Hybrid
Mid, Senior Level
$78K/yr - $112K/yrDeutsche Bank is a global financial services provider, and they are seeking a Production Specialist in Monitoring & Stability. This role is critical for ensuring the reliability of IT services across the organization, involving incident resolution, service improvement, and performance analytics while collaborating with cross-functional teams.
BankingFinanceFinancial Services
Responsibilities
Lead the U.S.-based Level 2 Monitoring & Stability team, ensuring effective incident and request management aligned with service level agreements
Coordinate training and cross-functional collaboration to enhance team capabilities and product knowledge
Oversee customer service delivery by monitoring incident queues and ensuring timely, considerate support
Analyze issue trends and develop preventative solutions, including process improvements and automation opportunities
Maintain compliance by following established guidelines and controls across all support processes
Build and manage relationships with stakeholders including Site Reliability Engineering, product management, business users, and internal support teams
Qualification
Required
Proficiency in supporting end-user platforms such as Windows 10, Microsoft Teams, Exchange Online, and Office 365
Hands-on experience with incident tracking tools like ServiceNow and performance analytics platforms
Familiarity with ITIL-based service management practices and change management processes
Working knowledge of Microsoft Power Apps and ServiceNow Platform Analytics
Experience in performance optimization and improving the efficiency of processes and services using Platform Analytics (i.e. within Service Now)
Strong leadership and team development capabilities in a matrixed or virtual environment
Proactive, customer-focused mindset with a drive for continuous improvement
Excellent communication and stakeholder management skills
Ability to identify automation opportunities and contribute to artificial intelligence-driven processes
Open, transparent working style with a focus on collaboration and initiative
Benefits
A diverse and inclusive environment that embraces change, innovation, and collaboration
A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
Educational resources, matching gift and volunteer programs
Company
Deutsche Bank
Deutsche Bank is an investment bank that offers financial products and services to corporate and institutional clients.
Founded in 1870
10001+ employees
H1B Sponsorship
Deutsche Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2.07BKey Investors
European Investment BankCapital GroupCerberus Capital Management
2025-06-11Post Ipo Debt· $570.76M
2024-11-14Post Ipo Debt· $1.5B
2020-10-13Post Ipo Equity
Leadership Team
T
Tom Patrick
CEO, Americas
Benjamin Bauer
VP Strategy & Innovation
Recent News
BATimes Newspaper
2026-01-11
2026-01-11
Company data provided by crunchbase