MaineHealth · 9 hours ago
Associate Application Support Specialist
South Portland, ME
Full-time
Onsite
New Grad, Entry Level
0+ years expMaineHealth is a healthcare organization that values its employees and the communities they serve. The Associate Application Support Specialist role focuses on supporting the EpicCare Ambulatory and Practice Management applications, ensuring functionality, training, and quality assurance in a healthcare setting.
CommunitiesDeliveryHealth CareHospital
Responsibilities
Supporting the organization’s EpicCare Ambulatory and Practice Management application support needs in a healthcare setting
Providing functionality and training to support clinical, fiscal, IS, and practice management operations within the MaineHealth model system
Development and implementation of a quality assurance process to include practice outreach
Supporting end user needs by serving as the primary application support resource for Maine Medical Partners
Participating as a member of the Tier I Help Desk support team
Qualification
Preferred
Bachelor's Degree preferred or equivalent work experience
Credentialed in 1-2 Epic focused modules or complete MH Credentialing Program within 6 months of hire
0-2 years' healthcare experience
Excellent Customer Service Skills
Open to change, flexible
Works collaboratively with team members and key leaders
Self-motivated, organized, and eager to learn
Skills in exercising initiative, judgement and problem solving along with the ability to seek guidance and/or support from appropriate resources
Skills in facilitation and presenting to small and large audiences
Proactively seeks to understand the impact of systems on the end users/customers
Ability to communicate effectively and express ideas clearly both verbally and in writing in both technical and non-technical terms for users and support staff at all levels
Ability to organize, plan and complete projects efficiently and in accordance with quality standards
Demonstrated experience and proficiency with MS Word, Excel, and PowerPoint
Ability to maintain confidentiality
Ability to travel throughout various locations in the organization
Benefits
Paid parental leave
Flexible work policy
Student loan assistance
Training and education
Well-being resources for you and your family
Company
MaineHealth
A not-for-profit family of high-quality providers and healthcare organizations.
10001+ employees
H1B Sponsorship
MaineHealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (7)
2023 (12)
2022 (7)
2021 (2)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
$14.82MKey Investors
Health Resources and Services AdministrationNational Institutes of HealthMaine.gov
2025-01-02Grant· $0.67M
2023-08-01Grant· $12.9M
2022-12-13Grant· $0.95M
Leadership Team
Andrew Seward
CISO
Erin Brown
Associate VP for Philanthropy
Recent News
2025-11-01
Providence Business News
2025-09-25
2025-09-23
Company data provided by crunchbase