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ONE Gas · 14 hours ago

Customer Service Representative II

El Paso, TX

Full-time

Onsite

Entry Level

1+ years exp

One Gas is a company that provides natural gas distribution services, and they are seeking a Customer Service Representative II to work in their centralized call center. The role involves delivering customer service through fast and accurate responses to inquiries regarding service, billing, and programs.

EnergyOil and GasRenewable Energy

Growth Opportunities

Responsibilities

Works in centralized call center; ensures delivery of customer service through fast and accurate response to customer requests and inquiries regarding service, billing, and programs

Assist customers and employees via telephone with routine account inquiries and/or service requests including but not limited to: Payment activity, Establish/change service, Emergency situations, Service/payment disputes

Research customer account activity utilizing office equipment including but not limited to: Calculators, Computers, Fax, Printer

Negotiate arrangements for payment of gas bills; provide information concerning governmental agencies and special programs providing assistance

Enter customer account activity into Customer Information System (CIS) including but not limited to: Service orders, Account corrections/adjustments

Regular and reliable attendance is required in performance of job

Employee may be required to perform additional duties as assigned

Qualification

Customer service policiesCustomer Information System (CIS)Customer relations skillsBasic arithmeticFluent in EnglishOffice equipment usageVerbal communicationWritten communication