American Foreign Service Protective Association ยท 3 hours ago
Health Benefits Officer II (Health Insurance Call Center Customer Service Representative - Foreign Service Benefit Plan)
Washington, DC
Full-time
Hybrid
Mid Level
$44K/yr - $50K/yr
3+ years expThe American Foreign Service Protective Association (AFSPA) is seeking detail-oriented, service-driven professionals to support members navigating Foreign Service Benefit Plan (FSBP) health benefits. This role involves assisting members with inquiries related to health benefits, claims, and eligibility while ensuring compliance with healthcare regulations and policies.
Financial ServicesInsuranceLife InsuranceNon Profit
Responsibilities
Answer high-volume inbound calls in a call center environment
Assist members with health benefits, claims, eligibility, and coverage inquiries via phone, email, and written correspondence
Troubleshoot issues, de-escalate member concerns, and resolve inquiries in alignment with regulatory and plan guidelines
Review claims for accuracy and completeness, and document all member interactions in Customer Relationship Management (CRM) systems in real-time
Collaborate with plan administrators and escalate issues to supervisors as needed
Ensure compliance with healthcare regulations, policies, and procedures
Qualification
Required
High school diploma or equivalent required
3+ years of customer service experience required (in a call center, benefits or healthcare environment preferred)
Experience with health insurance, medical claims, or benefits administration is a plus
You are highly organized, detail-oriented, with excellent problem-solving abilities, and comfortable working with and following documented policies and procedures
You can remain professional and calm under pressure
You can manage high-volume inbound calls while maintaining professionalism and empathy
You are comfortable learning multiple systems and passing structured training assessments
Preferred
3+ years of customer service experience in a call center, benefits or healthcare environment preferred
Benefits
Comprehensive medical, dental, and vision coverage
Retirement plan (401k)
Paid time off
Paid holidays
Company
American Foreign Service Protective Association
American Foreign Service Protective Association (AFSPA) is an insurance provider that offers a variety of insurance products to eligible civil and foreign service personnel.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kyle Longton, CAE, REBC
Chief Operating Officer
Company data provided by crunchbase