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City of Albuquerque · 4 months ago

Telecommunication Operator I C1/Telecommunication Operator I/cert C1C

Albuquerque, NM

Part-time

Onsite

Entry Level

$26.36/hr - $27.60/hr

2+ years exp

The City of Albuquerque is seeking a Telecommunication Operator I to handle incoming emergency and non-emergency calls. This role involves screening, evaluating, and disseminating critical information while maintaining precision and accuracy in a fast-paced environment.

Government Administration

H1B Sponsor Likely

Responsibilities

Answer incoming emergency and non-emergency calls using a multi-line phone system; screen, evaluate, provide assistance, coordinate and disseminate critical information via specialized computer and communication systems, and/or refer calls to the appropriate person/department; perform multiple activities simultaneously by responding to communications and events while maintaining precision, accuracy and swift response times; work in a team setting while receiving training and coaching from various sources; complete NCIC checks and perform other technical tasks related to the assigned area of responsibility

Qualification

Telecommunicator CertificationData EntryEmergency Communication SystemsTyping Speed 40 WPMNCIC CertificationCustomer ServiceRecord KeepingTeamworkDecision MakingCommunication Skills

Required

High school diploma or GED

Combination of two (2) years of data entry, multi-line phone or customer service experience

Must possess a valid certified typing test issued by a state agency, county agency or an accredited educational institution with a minimum score of forty (40) net WPM

Must pass Drug Test, Hearing Test, Criminal Records check, and Background check

Must pass CritiCall computer-based assessment

Must be able to work holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice

One (1) year probationary period is required for this position

For Telecommunication Operator I C1 (Non-Certified): Possession of a New Mexico Department of Public Safety Telecommunicator Certification within one (1) year from date of hire

For Telecommunication Operator I C1C (Certified): Possession of a New Mexico Department of Public Safety Telecommunicator Certification

Preferred

Processing public service calls in a law enforcement, open space or fire agency is preferred

Possession of National Incident Management System (NIMS) Certification preferred

Possession of National Crime Information Center (NCIC) Certification within six (6) months from date of hire

Rules and regulations governing the operation of communications radio transmittal and receiving system

Emergency communications procedures and rules

Principles and procedures used in operating 9-1-1 systems

Principles and procedures of records keeping

General law enforcement codes, practices and methods

Effective decision making/problem solving based on a limited amount of information in crisis or emergency situations

Basic computer systems and modern office equipment

Methods and techniques used to search computer databases and obtain information

Basic radio broadcasting and communications procedures and rules

Pertinent Federal, State and local laws, codes and safety regulations

City geography

Draw reasonable conclusions from information that may be conveyed by citizens in a disjointed manner

Operate emergency communication systems

Work under pressure, exercise good judgment and make sound decisions in emergency situations

Effectively communicate with and elicit information from citizens in traumatic or crisis situations

Perform multiple tasks simultaneously

Maintain an accurate typing speed of forty (40) WPM

Operate a computer terminal, teletype and other office equipment

Read a City map

Communicate clearly and concisely, both orally and in writing

Perform the essential functions of the job with or without reasonable accommodation

Maintain security and confidentiality of information

Establish and maintain cooperative working relationships with those contacted in the course of work

Maintain records, files and logs

Interpret and explain city policies and procedures

Respond to requests and inquiries from the general public

Maintain mental capacity and alertness, which allows for effective interaction and communication with others

Maintain physical condition appropriate to the performance of assigned duties and responsibilities

Maintain effective audio/visual discrimination and perception to the degree necessary for successful performance of assigned duties

Memorize, retain and accurately recall information and codes

Maintain emotional control and work effectively during crisis situations or extremely stressful conditions

Company

City of Albuquerque

City of Albuquerque is the municipal government of the largest city in the state of New Mexico.

Founded in 1706

Albuquerque, New Mexico, USA

5001-10000 employees

https://www.cabq.gov

H1B Sponsorship

City of Albuquerque has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1)

2024 (1)