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Yum! Brands · 5 days ago

HR Service Delivery Solution Architect

Louisville, KY

Full-time

Onsite

Senior Level

$115K/yr - $144K/yr

7+ years exp

Yum! Brands is a leading global restaurant company based in Louisville, Kentucky, operating a system of over 59,000 restaurants under well-known brands like KFC, Taco Bell, and Pizza Hut. They are seeking an HR Service Delivery Solution Architect to lead the design and implementation of ServiceNow’s HRSD solutions, focusing on enhancing employee experience and operational efficiency through digital workflows.

Food and BeverageHospitalityRestaurants

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Architect and Design Solutions: Lead the end-to-end architecture of ServiceNow HRSD implementations and projects, including Case and Knowledge Management, Employee Center Pro, NowAssist, Lifecycle Events, and integrations with core HR systems

Stakeholder Collaboration: Partner with HR, IT, and business stakeholders to gather requirements, define solutions, and ensure alignment with organizational goals

Platform Expertise: Provide deep technical expertise in ServiceNow HRSD modules, staying current with platform capabilities and best practices

Governance and Standards: Establish architectural standards, reusable components, and governance frameworks to ensure consistency and scalability

Mentorship and Leadership: Guide development teams, review technical designs, and support delivery teams throughout the implementation lifecycle

Continuous Improvement: Identify opportunities to optimize and enhance existing HRSD solutions and workflows

Application Support: Serve as the primary technical owner for HRSD, ensuring system stability, issue resolution, and overseeing all changes

Qualification

ServiceNow HRSD expertiseServiceNow development experienceSolution Architect experienceServiceNow scripting languagesServiceNow integration capabilitiesDesigning scalable solutionsBusiness requirements analysisTroubleshooting technical issuesGuidanceTechnical communicationMentorship

Required

Bachelor's degree in Computer Science or related field, or equivalent technical training

7+ years of technical experience and 5+ years of experience in ServiceNow development and architecture

Proven experience as a Solution Architect in ServiceNow with a focus on HRSD

Deep understanding of ServiceNow HRSD modules

Proficiency in ServiceNow scripting languages (e.g., JavaScript, GlideScript) to create business rules, UI actions, client scripts, and server scripts

Expertise in ServiceNow's integration capabilities such as RESTful APIs, SOAP Web Services, MID Server, Integration Hub, and Outbound REST/SOAP

Proficiency in designing scalable, flexible, and sustainable solutions on ServiceNow that meet business needs and are aligned with best practices

In-depth knowledge of capabilities and industry trends of managed platforms

Preferred

ServiceNow Certified System Administrator and HRSD Implementation Specialist certifications (preferred)

Company

Yum! Brands

Glassdoor4.2

Yum! Brands is a quick-service restaurant brand that primarily operates the likes of KFC, Pizza Hut, and Taco Bell.

Founded in 1997

Louisville, Kentucky, USA

1001-5000 employees

http://www.yum.com

H1B Sponsorship

Yum! Brands has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)

2020 (2)