Community Family Advocates · 1 month ago
Clinical Team Leader
Pittsburgh, PA
Full-time
Onsite
Mid, Senior Level
2+ years expCommunity Family Advocates is a provider of community crisis prevention and intervention services for individuals with disabilities and mental health needs. The Clinical Team Leader will support the Clinical Coordinator team and oversee program operations, ensuring quality service delivery and fostering collaborative relationships within the community.
Non-profit Organization Management
Responsibilities
Provide administrative supervision to START Clinical Coordinators and provide daily clinical triage support
Maintain linkages and relationships with community partners
In collaboration with program director, work to develop positive relationships with system partners, provider systems, families and/or caregivers
Serves as a positive representative for the START program with other professionals, families, systems and community
In collaboration with program and clinical director, coordinate training using the expertise of psychologists, psychiatrists, team members and specialists within the community
Explore and facilitate opportunities for ongoing in-service and continuing education opportunities for START Clinical Coordinators and team
Participation in START National Training Institute (SNTI) and START collaborations
Active participant in referral reviews for enrollment
Lead/participate in daily Triage meetings with START team and external partners
Maintain knowledge of various assessments and practices through attending in-service opportunities presented
Collaborate with other members of the START Leadership team to monitor quality of START service delivery and assure fidelity to the START model
Ensure all documentation required of Coordinators is completed and entered into SIRS in a timely manner in accordance with START and program guidelines
Ensure the coordination of support meetings and crisis plans for people served through START
Share administrator on-call responsibility to the team
Participate in recurring meetings with START leadership and clinical team
Development of cross-systems crisis plans, intake/assessments, intervention outcomes and any other applicable documentation of services provided
Maintain a small, active caseload (approximately 5) until START Coordinator certification is achieved. Following certification, team leader caseload should be fluid and temporary to provide support to START Coordinators when needed
Qualification
Required
Master's degree in social work, counseling, psychology or human service field
Minimum of 2 years of experience providing services to people who are diagnosed with ID/A and behavioral health needs
Minimum of 1 year of supervisory experience
Must be a certified START Coordinator or able to complete the START Coordinator certification process within 6-12 months of hire
Act 33 and 34 clearances
Valid driver's license and access to a reliable vehicle
Working knowledge of PERMA+, strength spotting and evidence-based assessments provided by the START Team/NCSS
Excellent written and verbal communication skills when presenting to senior management, stakeholders and system partners
Knowledge of various computer systems (i.e. MS Word, Outlook, Excel, etc.)
Knowledge of applicable regulations for the systems involved with enrollees
Demonstrate creative problem-solving skills that promote maximum effectiveness of both natural and community resources
Demonstrated excellence in customer service by resolving issues promptly and maintaining high levels of satisfaction
Excellent organizational, problem solving and analytical skills
Proven ability to mentor and develop team members, fostering a collaborative and consensus-based environment
Demonstrate an ability to facilitate, plan, and organize multi-system activities and handle multiple priorities simultaneously
Demonstrate an ability to manage conflict by addressing issues and negotiate a solution-based outcome
Preferred
Prior experience as a START Coordinator
Company
Community Family Advocates
CFA's mission is to enrich the lives of those with health and human services needs and their families by providing resources, coordination, services, and support through community partnerships.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase