Decypher · 6 hours ago
Operations Delivery Manager
San Antonio, TX
Full-time
Onsite
Mid, Senior LevelDecypher is dedicated to providing quality care for America’s service members, veterans, and their families. The Delivery Manager is responsible for the successful operations of assigned projects/accounts, serving as a first line leader and representative of Decypher while developing customer relationships and driving growth.
Information Technology
Responsibilities
Manages the execution of contracts, including staffing, onboarding and orienting new hires, representing Decypher at customer meetings (taking minutes, if required), making required site visits, and timely completing all project-related requirements
Ensures all deliverables covered under the PWS are met
The Delivery Manager is responsible for the performance of the projects they manage, and are responsible for engaging and leveraging shared service resources to achieve business goals
Delivery Managers will solidify themselves as trusted advisors to clients and drive revenue growth by:
In consultation with the Operations Business Director, identifying and evaluating new opportunities that can be added to current contracts or scope
Developing relationships and understanding capabilities of teaming partners; acting strategically to create alliances, subcontract agreements, joint venture arrangements and teaming schemes to drive further growth in the market
Assisting in pricing self-generated opportunities using local market or contract intelligence. The Delivery Manager should be the boots on the ground expert in their assigned area of expertise (E.g., CLINS or Geography)
Establishing and maintaining senior-level client relationships
Attending at least quarterly meetings with senior client representatives
Focusing on outcome-based discussions, SMART goal setting, and PDCA cycles to drive performance and build trust
Understanding client needs, constraints, and challenges, and propose solutions
Solidifying as a trusted advisor and the first person the client thinks of when seeking guidance on problem solving
Representing the company at industry events, conferences, forums and job fairs when appropriate
Model high standards of integrity and professionalism
Always disagree with curiosity and kindness
Maintain clean, business appropriate professional appearance standards (on camera and in-person)
Engage and collaborate with Recruiting and Credentialing on efforts to meet staffing requirements of the PWS for the contracted projects assigned (i.e. soft requirements, reviewing resumes, interviewing applicants, and submitting candidates for soft approval (when required)
Coordinate with Recruiting and Human Resources re: setting new hire start dates, equipment and system access needs
Provide onboarding for all new hires to ensure they know where to go on their first day of work and understand their PWS requirements
Ensure that employees assigned to their portfolio maintain the standards set by the client and Decypher
In collaboration with Human Resources, provide coaching and discipline when employees fail to meet expectations or do not comply with Company policies
Document all employee coaching and discipline and communicate with Leadership and HR re: these actions
Responsible for making sure employees in their assigned portfolio accurately record time worked daily and sign and submit their timesheet at the end of each pay period
Promptly address time keeping issues escalated by shared services timekeeping staff
Responsible for first line employee conversations and discipline if protocols are not being met
Report all workplace safety, potential work-related injury and illness incidents, or complaints of harassment or discrimination to Ops Leadership and Human Resources immediately
Collect information as required to support Leadership and HR investigations
Qualification
Required
Experience in managing the execution of contracts, including staffing, onboarding and orienting new hires
Ability to represent Decypher at customer meetings and make required site visits
Experience ensuring all deliverables covered under the PWS are met
Proven track record of engaging and leveraging shared service resources to achieve business goals
Experience in identifying and evaluating new opportunities that can be added to current contracts or scope
Ability to develop relationships and understand capabilities of teaming partners
Experience in creating alliances, subcontract agreements, joint venture arrangements and teaming schemes
Ability to assist in pricing self-generated opportunities using local market or contract intelligence
Expertise in assigned area of expertise (E.g., CLINS or Geography)
Experience establishing and maintaining senior-level client relationships
Ability to attend quarterly meetings with senior client representatives
Experience focusing on outcome-based discussions, SMART goal setting, and PDCA cycles
Ability to understand client needs, constraints, and challenges, and propose solutions
Experience representing the company at industry events, conferences, forums and job fairs
High standards of integrity and professionalism
Ability to maintain clean, business appropriate professional appearance standards
Experience engaging and collaborating with Recruiting and Credentialing on staffing requirements
Ability to coordinate with Recruiting and Human Resources regarding new hire start dates and equipment needs
Experience providing onboarding for new hires
Ability to ensure employees maintain the standards set by the client and Decypher
Experience providing coaching and discipline when employees fail to meet expectations
Ability to document all employee coaching and discipline and communicate with Leadership and HR
Experience ensuring employees accurately record time worked and submit timesheets
Ability to address time keeping issues escalated by shared services timekeeping staff
Experience reporting workplace safety incidents or complaints of harassment or discrimination
Company
Decypher
Decypher is an information technology company that provides IT management and consulting services.
Founded in 2002
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
O
Orvis Meador
Chief Operating Officer
Company data provided by crunchbase