Cobb County Fire and Emergency Services ยท 5 hours ago
Emergency Communications Officer I
Cobb County, GA
Full-time
Onsite
Entry Level
1+ years expCobb County Fire and Emergency Services is seeking an Emergency Communications Officer to join their expanding E911 Emergency Communications Center. The role involves answering and processing emergency and non-emergency calls, providing lifesaving instructions, and coordinating responses with emergency units.
Public Safety
Responsibilities
Answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls: determines nature of call and correct signal and/or code; simultaneously enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls
Provides lifesaving and pre-arrival instructions to callers in emergency medical situations: remains available to callers while units are in route; and checks medical status
Forwards information to the appropriate emergency response units or agencies: processes requests from officers and/or deputies through the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC), and assist the public with request
Utilizes computer to enter and retrieve data: sorts and files records; and assists callers with transactions and information relating to police, fire, and Emergency Medical Services activity
Identifies incorrect or outdated information contained in the CAD: and completes update form for changes of street names and/or addresses, and submits to supervision for verification
Testifies in Court: may be called to testify as the owner of a voice on and E-911 recording and/or to be a witness that a call was received
Dispatches the appropriate agency personnel to scene through use of radio and CAD System: coordinates multi-unit and multi-jurisdictional response calls; maintains awareness of available response units; dispatches calls to available units; maintains contact with response units to provide information and instructions regarding emergencies; and assists in the coordination of correct response
Performs other related duties as assigned
Qualification
Required
High School Diploma or GED required
One year of work experience that shows the ability to maintain steady employment in any field
Must pass the CritiCall 911 exam
Must be age 18 at time of hire
Must obtain and maintain the following certifications: GCIC and NCIC Terminal Operator, Basic Communications Officer, TDD/TTY, and CPR
Ability to exert moderate physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, crawling, and prolonged standing
Ability to lift, carry, push and/or pull objects and materials of moderate weight (12-20 pounds)
Ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals
Ability to communicate orally
Benefits
Paid Vacation Leave
Holidays
Paid Sick Leave
Paid Military Leave
Parental Leave Policy
Bereavement Leave Policy
Free Wellness Clinic
Fitness Centers
Education Incentive Pay
Tuition Assistance
Company
Cobb County Fire and Emergency Services
We exist to provide superior fire, rescue, and emergency services to the citizens and visitors of Cobb County in a proficient, professional, and compassionate manner.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase