Everblue · 4 hours ago
Client Engagement Manager - Software (Customer Success)
Huntersville, NC
Full-time
Hybrid
Mid Level
3+ years expEverblue is a mission-driven, Veteran-owned small business focused on improving careers and advancing energy market transformation through technology. They are seeking a Client Engagement Manager to serve as the primary relationship owner for assigned software clients, engaging closely with clients to translate business needs into actionable solutions while collaborating with product and engineering teams.
Corporate TrainingCyber SecurityEducationSoftwareSustainabilityTraining
No H1B
U.S. Citizen Only
Responsibilities
Serve as the primary point of contact for assigned software clients
Build trusted, long-term relationships with client stakeholders
Lead discovery sessions to understand client goals, workflows, and success metrics
Conduct regular client check-ins and status discussions
Manage expectations related to scope, timelines, priorities, and trade-offs
Translate client needs into clear business requirements, use cases, and user stories
Partner with Product and Engineering teams to clarify scope and feasibility
Advocate for client needs while balancing the overall product roadmap
Support sprint planning and backlog prioritization
Coordinate implementations, enhancements, and ongoing improvements
Work closely with the Product Owner and Technical Product Manager
Coordinate with internal teams to ensure alignment across initiatives
Identify risks, dependencies, or misalignment early and escalate as needed
Support operational projects connected to software deployments
Assist with tracking client-specific requirements related to SOC 2 compliance
Support documentation tied to client engagements and controls
Contribute to technical and functional sections of proposals and contracts
Perform basic system administration tasks for assigned clients
Manage user access, permissions, and account setup as needed
Qualification
Required
Bachelor's degree in Business, Information Systems, Computer Science, or a related field
3+ years of experience in client engagement, customer success, account management, or business analysis within a software or technical environment
Experience serving as a primary point of contact for clients
Ability to lead discovery conversations and gather requirements
Ability to translate business needs into actionable technical requirements
Working knowledge of software development lifecycles and agile methodologies
Hands-on experience using Jira for backlog management, sprint planning, or issue tracking
Strong written and verbal communication skills
Excellent organizational and prioritization skills
Proactive, customer-first, solutions-oriented mindset
Preferred
Experience working in compliance-driven or regulated environments
Familiarity with SOC 2 or similar frameworks
Benefits
Flexible hybrid work environment
Opportunity for growth, ownership, and impact
Company
Everblue
Everblue, a veteran-owned company, helps government programs run smoother and grows America’s energy workforce with training and software.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Boggiano
President
Jon Boggiano
Chief Innovation Officer
Recent News
2025-07-11
EIN Presswire
2025-07-09
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