Octopi Brewing - Part of Asahi Beer USA ยท 2 hours ago
End User Support Expert
Waunakee, WI
Full-time
Hybrid
Mid Level
$65K/yr - $70K/yrOctopi Brewing, part of Asahi Beer USA, is seeking an End User Support Expert responsible for providing both remote and hands-on desktop technical support to a varied community of users. The role involves delivering products and projects, administering core infrastructure technologies, and ensuring compliance while performing technical tasks.
Brand MarketingBrewingFood and Beverage
Responsibilities
Deploying and administering End User Service core infrastructure technologies (including end-user laptops/desktops, computing servers, printers, network equipment, voice and video hardware, handheld scanners, voice picking headsets and mobile devices)
Responding to IS incidents assigned, to perform incident resolution or, when needed, escalation to the appropriate group
Executing software installation and deployments to the end user community
Executing device asset change tasks and reflecting such changes in appropriate hardware asset register database
Providing IS assistance and consultation to the end users
Distribution of new user IS starter package and providing initial user IS orientation
Ensuring security and policy compliance while performing technical tasks
Contributing to technical documentation, knowledge articles, procedures & process definitions
Performing emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes
Adhere to all PPE and GMP requirements
Maintain clean, safe, and organized work environment
Performs other related duties as assigned
Qualification
Required
Providing both remote and hands-on desktop technical support to a varied community of users
Deploying and administering End User Service core infrastructure technologies (including end-user laptops/desktops, computing servers, printers, network equipment, voice and video hardware, handheld scanners, voice picking headsets and mobile devices)
Responding to IS incidents assigned, to perform incident resolution or, when needed, escalation to the appropriate group
Executing software installation and deployments to the end user community
Executing device asset change tasks and reflecting such changes in appropriate hardware asset register database
Providing IS assistance and consultation to the end users
Distribution of new user IS starter package and providing initial user IS orientation
Ensuring security and policy compliance while performing technical tasks
Contributing to technical documentation, knowledge articles, procedures & process definitions
Performing emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes
Adhere to all PPE and GMP requirements
Maintain clean, safe, and organized work environment
Perform other related duties as assigned
Preferred
Detail-oriented, collaborative, growth-focused, and self-motivated
Benefits
Health insurance
Dental
Vision
Paid time off
401k
Other extra perks
Company
Octopi Brewing - Part of Asahi Beer USA
Brewing your Beer, Propelling your Brand. Octopi is the leading contract beverage facility in the Midwest. Our reach goes beyond making great products.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-01-05Acquired
Company data provided by crunchbase