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First Financial Federal Credit Union of Maryland · 7 hours ago

Relationship Manager I

Sparks Glencoe, MD

Full-time

Hybrid

Mid, Senior Level

$64K/yr - $90K/yr

2+ years exp

First Financial Federal Credit Union of Maryland is a financial institution seeking a Relationship Manager I to drive new account growth and member engagement. The role involves serving as the primary contact for partner groups, conducting presentations, and collaborating with internal teams to enhance member relations and marketing efforts.

BankingCredit CardsFinancial ServicesWealth Management

Comp. & Benefits

Responsibilities

Serve as primary point of contact for designated Partner groups to generate membership growth, engagement, and brand awareness

Solicit and conduct on-site (in-person or virtual) visitations and manage new account opening procedures for new and existing membership groups. May be held before or after work hours, weekends, and holidays

Deliver presentations (in-person or virtual) to educate and engage Partner group employees in financial wellness topics and First Financial products and services

Assist in creating marketing content for collateral materials to meet the unique needs of Partner groups and demonstrate credit union opportunities to enhance relationships

Utilize contact database (CRM) for relationship management and reporting

Support Partner groups with internal procedural changes to enhance the role of the credit union within various departments such as payroll, operations, and human resources

Work with FFFCU Branch Managers in Partner group regions, to coordinate all aspects of promotional campaign implementation for Partner specific initiatives. Responsibilities include coordination of marketing collateral, staff training/support, and execution of campaign details

Solid understanding and use of online professional networking sites, LinkedIn, Facebook, and Twitter

Proficiency in using and demonstrating all technology services available to members; knowledge of all product offerings

Qualification

Business development skillsRelationship managementCredit union industryMicrosoft ApplicationsProject managementNetworkingSales cycle managementEvent planningCommunication skillsOrganizational skillsProblem-solvingAttention to detail

Required

Excellent business development skills, including networking, cold-calling techniques, sales cycle management and presentation skills

Natural affinity to grow and nurture new and existing relationships

Excellent project and event planning, organizational, and management skills

Excellent communication skills to engage internal and external First Financial audiences

Must be able to work flexible hours, evenings, and limited weekends

Ability to work cross-functionally in a collaborative team environment

Knowledge of credit union industry, including industry leaders and understanding of credit union business development opportunities

Knowledge and understanding of the Baltimore area communities First Financial serves

Must be self-directed with the ability to problem solve

Strong attention to detail and ability to complete tasks with accuracy

Proficient with spreadsheets and related analytics to track and communicate progress and performance

Frequent local travel

Highly proficient in Microsoft Applications

High school diploma or GED equivalent

Preferred

Four-year college degree in marketing, business, or related field

Company

First Financial Federal Credit Union of Maryland

Founded in 1953, First Financial of Maryland Federal Credit Union proudly serves the employees, students, and parents of the Baltimore, Carroll, Somerset and Worcester County Public School systems, as well as the employees and families of many area businesses, hospitals, private schools, and colleges.

Founded in 1953

Sparks Glencoe, Maryland, USA

51-200 employees