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TAM Residential · 3 hours ago

Community Manager - Terra Apartments

Federal Way, WA

Full-time

Onsite

Mid, Senior Level

$90K/yr - $95K/yr

3+ years exp

TAM Residential LLC is a property management service provider dedicated to maximizing the value of multifamily properties. The Community Manager is responsible for the overall operations and success of the assigned apartment community, overseeing leasing, resident relations, maintenance, financial performance, and team leadership to ensure an exceptional living experience for residents.

Property ManagementReal EstateRentalRental PropertyResidential

Responsibilities

Recruit, train, mentor, and supervise on-site staff including leasing and maintenance teams

Foster a positive and collaborative work environment focused on customer service and performance

Conduct regular staff meetings, performance reviews, and provide ongoing coaching

Prepare, manage, and adhere to the community’s operating budget

Monitor rent collections, delinquencies, and approve invoices in line with budgetary guidelines

Ensure compliance with company policies, procedures, and fair housing regulations

Oversee vendor relationships, contract negotiations, and purchasing

Utilize company software platforms and digital tools for leasing, maintenance tracking, communication and reporting

Develop and implement marketing strategies to maintain optimal occupancy and reduce vacancy loss

Oversee the leasing process including tours, application reviews, approvals, and move-ins

Ensure the leasing office, model units, and common areas reflect a professional and welcoming environment

Build strong relationships with residents, addressing concerns and resolving issues promptly

Promote resident retention by organizing community events and ensuring a high standard of living experience

Enforce lease agreements and community policies fairly and consistently

Partner with the maintenance team to ensure timely completion of work orders, unit turns, and preventative maintenance

Conduct regular inspections of the property to ensure safety, curb appeal, and compliance with standards

Prioritize health and safety protocols for residents, staff, and vendors

Qualification

Property management experienceFinancial managementLeadership skillsFair Housing knowledgeCustomer service mindsetEmergency responseOrganizational skillsCommunication skillsProblem-solving abilityTeam management

Required

3+ years of experience in property management

Strong leadership, organizational, and communication skills

Ability to make independent decisions and handle emergency situations in a professional manner

Customer-service mindset with problem-solving ability

Must be available to respond to emergencies (fire, flood, resident injury, etc.) both during and after normal business hours

If job duties require the use of a vehicle or golf cart, employee must maintain a valid driver's license, an acceptable driving record, and current auto insurance

Knowledge of Fair Housing regulations, landlord/tenant laws, and property management software

Ability to manage budgets, analyze financial reports, and drive profitability

Minimum of 2 years of property management experience in a supervisory role