Elevare Branding · 1 month ago
Customer Service Trainer
Sandy Springs, GA
Full-time
Onsite
Mid Level
$51K/yr - $54K/yrElevare Branding is a forward-thinking creative firm dedicated to crafting meaningful brand experiences. The Customer Service Trainer will develop, deliver, and optimize training programs to enhance service performance and ensure adherence to company standards.
Marketing & Advertising
Responsibilities
Conduct onboarding and ongoing customer service training sessions for new and current team members
Develop training materials, presentations, and guidelines to improve service quality
Evaluate team performance and identify opportunities for improvement
Implement training strategies that support consistency in communication, problem resolution, and customer experience
Provide constructive feedback, coaching, and support to enhance individual and group development
Maintain accurate records of attendance, progress, and performance outcomes
Collaborate with management to ensure training aligns with company goals and client expectations
Qualification
Required
Strong communication, presentation, and interpersonal skills
Ability to lead, motivate, and coach individuals and teams
Excellent organizational skills and attention to detail
Professional presence and ability to facilitate both in-person and virtual sessions
Problem-solving abilities and a commitment to delivering high-quality service
Benefits
Growth and advancement opportunities within the company.
Professional training and development programs.
Supportive and collaborative work environment.
Full-time position with stable, consistent scheduling.
Company
Elevare Branding
At Elevare Branding, we believe every business has a unique story waiting to be told.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase