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Connsci · 3 weeks ago

Help Desk Tier I Technician (Secret Cleared)

Bethesda, MD

Full-time

Onsite

Entry Level

$50K/yr - $58K/yr

1+ years exp

Connsci is seeking a Help Desk Technician to join their growing team. The role involves troubleshooting computer and networking issues, managing help desk tickets, and supporting various technical operations for clients.

Cyber SecurityInformation TechnologyManagement ConsultingTraining

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Organize, prioritize, and assist with daily technical support in organizations with different support requirements

Troubleshoot and solve common network issues and hardware/software issues using component-level physical and logical diagnostic tools

Test new hardware and software systems and packages prior to deployment

Assist with managing the help desk ticket queue on a daily basis; creating, routing, and remedying tickets

Work with other technical teams to resolve large scale issues

Areas of support include: computer device deployment; applications and program; user accounts and access; print services and printer configuration; asset inventory and database management; desktop/laptop/tablet diagnostics and troubleshooting; mobility device assignment, setup, diagnostics and troubleshooting