Trane · 5 hours ago
Client Service Representative
Columbus, OH
Full-time
Hybrid
Entry Level
$70K/yr - $80K/yr
1+ years expTrane Technologies is a leader in creating innovative climate solutions and is hiring a Client Service Representative in Columbus, Ohio. In this role, you will work closely with customers to ensure their service needs are met and collaborate with Account Managers and Area Service Managers to manage service agreement renewals.
IndustrialIndustrial EngineeringMachinery Manufacturing
Responsibilities
Act as a customer advocate to ensure that customer needs are met and exceeded, resulting in high satisfaction rates, retention, quotes, pull-through, and service agreement base growth
Provide assistance in the account management process for existing clients, including the identification and execution of additional services
Serve as the primary contact for assigned customers to ensure they are satisfied with existing services, leading to account retention
Collaborate with Service Account Managers to ensure successful execution of service products, renewals, and service agreement renewals
Assess and evaluate potential service agreement opportunities at startup
Actively make outbound calls by leveraging open work orders file, Salesforce reporting, Linkage, lost service agreement list, new equipment start-ups, etc
Follow up on connectivity reports, outdated equipment lists, and control upgrade opportunities
Own follow-ups on expiring quick quotes and service agreement customer calls
Qualification
Required
Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED
Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone
Preferred
Working knowledge of HVAC systems preferred
Benefits
Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
Family building benefits include fertility coverage and adoption/surrogacy assistance.
401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
Paid time off, including in support of volunteer and parental leave needs.
Educational and training opportunities through company programs along with tuition assistance and student debt support.
Company
Trane
Trane manufactures and supplies heating, ventilation, and air conditioning systems.
10001+ employees
H1B Sponsorship
Trane has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (48)
2023 (28)
2022 (41)
2021 (33)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
unknown2008-06-05Acquired
Leadership Team
Bill Mitchell
CFO
Arthur Dunn
Senior Human Resources Business Partner
Recent News
Mexico Business
2025-10-14
Company data provided by crunchbase