Heidi · 3 months ago
Head of Customer Success
New York
Full-time
Onsite
Director/Executive
$200K/yr - $335K/yrHeidi is an innovative healthtech company building an AI Care Partner to enhance clinician support and improve healthcare delivery. They are seeking a Head of Customer Success to define and scale their Customer Success function, ensuring customer satisfaction and driving business growth across various segments.
Artificial Intelligence (AI)Business Process Automation (BPA)Health CareSoftware
Responsibilities
Build and lead the Customer Success function, defining its strategy and translating that into actionable plans, the operating model and function-level KPIs
Lead the development of a world-class customer experience, setting a high bar for quality and accountability
Build the framework for customer segmentation, tailored engagement models, and scalable lifecycle programs
Establish and maintain a deep understanding of our customers' needs across all customer segments and to serve as the executive sponsor for key customer relationships
Drive customer retention, satisfaction, and growth by implementing best-in-class processes and strategies
Work collaboratively with sales, product, and engineering teams to ensure customer feedback is integrated into product development and business strategy
Hire, lead, mentor, and inspire a growing team of Customer Success professionals to deliver exceptional results
Qualification
Required
Proven experience leading and scaling Customer Success functions, with a track record of success at a regional and/or global level
Demonstrated ability to work effectively across various market segments, including SMB, Mid-Market, and Enterprise
A strong, data-driven approach to customer success, with expertise in key metrics such as churn, retention, and Net Promoter Score (NPS)
Exceptional leadership and communication skills, with the ability to influence and advocate for the Customer Success function at an executive level
Passion for delivering extraordinary customer experiences and a commitment to never settling for 'good enough.'
Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships
Benefits
Healthcare, Dental, Vision benefit options
401k with 3% match
Personal development budget of $500 per annum
Become an owner, with shares (equity) in the company, if Heidi wins, we all win
Company
Heidi
Heidi is the AI Care Partner designed to expand clinical capacity by automating administrative work – documentation, form filling, and task management - so clinicians can focus on patients.
Founded in 2019
51-200 employees
H1B Sponsorship
Heidi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$91.55MKey Investors
Point72 VenturesGrow Digital Health Midlands AcceleratorHeadline
2025-10-06Series B· $65M
2025-05-13Non Equity Assistance
2025-03-03Series A· $16.6M
Leadership Team
Thomas Kelly
Co-Founder & CEO
Waleed Mussa
Co-Founder
Recent News
2025-12-26
Startup Daily
2025-12-24
HealthCareIT News
2025-12-10
Company data provided by crunchbase