Aflac · 5 hours ago
PLADS Leave Case Manager
United States
Full-time
Remote
Entry Level
$40K/yr - $61K/yr
1+ years expAflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders. The PLADS Leave Case Manager will provide customer service regarding leave of absence requests, process paperwork, and ensure compliance with FMLA and ADA regulations.
FinanceFinancial ServicesHealth CareInsurance
Responsibilities
Maintains a superior level of genuine caring and empathetic customer service throughout all interactions; takes appropriate actions to earn the claimant's and employer's trust and confidence, anticipates customer’s needs and takes action as appropriate
Assists associates with leave of absence requests and guides them through the process
Processes all leave of absence paperwork according to established procedures and laws
Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities
Administers the FMLA policy; reviews FMLA documentation for accuracy and completeness
Makes recommendations to approve or deny requests for FMLA based on federal regulations
Coordinates correspondence, forms, and other documents via the claim system
Generates reports as required; maintains files, inputs and analyzes data
Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines
Keeps complete records of all LOA requests and maintains tracking and analysis of data
Participates in developing goals, objectives, and systems
Maintains compliance with standards and federal/state regulations
Serves as an internal reference to the team for certification requirements and processing
Contacts providers for clarification
Supports management with special projects as necessary
Qualification
Required
Current knowledge absence management industry
Ability to independently work in a remote environment while effectively engaging with the team
Excellent customer service skills and ability to manage difficult and stressful situations
Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships
Ability to manage business expectations and resolve concerns, by communicating status and issues
Ability to effectively prioritize and escalate customer issues
Ability to interpret and analyze multiple facts
Knowledge of state and federal FMLA and ADA regulations
Strong financial acumen
Strong organizational skills
Excellent interpersonal skills
Ability to work in a team environment
Ability to meet or exceed performance competencies
High School Diploma or Equivalent
1 - 2 years of related experience
Or an equivalent combination of education and experience
Preferred
Knowledge of medical disability management preferred
Associate's degree
Demonstrated proficiency in product specific areas of absence management and federal and state regulations governing these products and services
Benefits
Medical, dental, and vision coverage
Prescription drug coverage
Health care flexible spending
Dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
Annual bonuses
Opportunity to purchase company stock
11 paid holidays
Up to 20 days PTO to be used for any reason
State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
Other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being.
Company
Aflac
Aflac is a company that offers individuals and companies supplemental disability insurance.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1974-06-14IPO
Leadership Team
Hideto Yamamoto
Director, Senior Vice President, Japn Chief Investment Officer
JR Shamley
SVP National Accounts Business Development & Growth Solutions
Recent News
2025-12-30
2025-12-18
Company data provided by crunchbase