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Vividly · 4 hours ago

Training & Education Specialist

United States

Full-time

Remote

Mid Level

$70K/yr - $80K/yr

3+ years exp

Vividly is a leading modern trade promotion management solution for the consumer packaged goods industry. The Training & Education Specialist will design, deliver, and improve training programs for customers and internal teams, leveraging AI and modern tools to enhance learning experiences.

Consumer GoodsInformation TechnologySoftware

Responsibilities

Design, create, and deliver virtual training curricula for new & existing clients; occasional onsite engagements may be required

Hold regular onboarding training sessions (daily/weekly) for new and existing clients

Host office hours for new clients to provide guidance and answer questions on the Vividly platform

Conduct training for new team member onboarding, ongoing professional skill development, and rollout of new products and services

Lead department-wide educational meetings and workshops

Develop and deliver high-quality training videos for internal education and product/process updates

Build training resources such as one-pagers, job aids, e-learning paths, and presentation decks

Produce engaging video content, guides, and documentation to support ongoing education

Create documentation and how-to videos that can be integrated into AI-powered internal and customer-facing bots

Leverage AI tools and automation to build scalable self-serve resources and training content

Ensure documentation is prepared and published to the knowledge base in support of new product releases. The release notes will require collaboration with Product and Marketing to ensure accuracy

Assess training needs across both customer and CX teams; design content that closes skill gaps

Monitor training effectiveness, collect feedback, and continuously refine delivery methods

Stay current on adult learning best practices, instructional design techniques, and emerging training technologies

Qualification

Training program developmentInstructional designCustomer educationContent creationLearning management systemsAI tools familiarityFacilitation skillsPresentation skillsCommunication skillsCollaboration skills