InductiveHealth ยท 2 hours ago
Project Manager - SaaS Implementation (Virtual/Remote)
United States
Full-time
Remote
Senior Level
5+ years expInductiveHealth is a market leader in SaaS solutions for public health agencies, committed to stopping disease through technology. They are seeking an experienced Project Manager to manage large-scale project implementations, ensuring client satisfaction and adherence to project timelines and deliverables.
Health CareInformation ServicesInformation Technology
Responsibilities
Prepare and track all formal project correspondence to and from the client and distribute relevant information to management and the project team as applicable
Develop and maintain accurate and updated project plans using Smartsheet or Microsoft Project
Track and ensure project burn rate is within identified projections
Demonstrate deep curiosity when working with technical and implementation teams to determine necessary steps and timeline for project completion
Develop a high-level understanding of our supported products and how they are used
Understand the contract and all deliverables to ensure requirements and scope are widely known and met
Proactively communicate and work with clients and internal stakeholders to communicate and address out-of-scope work requests
Work with Client Success Manager to request funding approval for out-of-scope work requests
Proactively identify potential risk areas in entire implementation plan and guide client in risk management and mitigation
Review client complaints and concerns and seek to improve the client experience
Create a monthly project status report
Work with Client Success Manager to provide metrics for monthly client status report
Create Jira tickets for project deliverables; ensure timely updates to tickets as appropriate
Work closely with the internal teams to ensure tickets are being prioritized appropriately, updated as needed, and discussed ongoing to avoid long term issues
Follow established change control procedures to manage overall project scope
Direct, lead and mentor members of the project team; Act as an escalation point and coach for team members
Provide project status to management, the project team, and the client in a variety of different formats including creating dashboards as needed
Manage utilization, allocation, and burn for each project
Facilitate regular project team meetings including meetings with internal team members and client representatives
Be prepared to lead additional meetings including creating an agenda and documenting/publishing meeting notes and action items
Follow up on all action items and outstanding tickets in a timely manner
Develop standardized processes for small projects, which may not require full project management resources, to ensure successful outcomes for smaller clients and internal projects
Assist in RFP responses
Attend internal and external subject matter meetings as needed
Qualification
Required
At least five years of project management experience, preferably in public health or health informatics
Bachelor's Degree is required
Must be a self-starter who is internally motivated and knows how to take initiative
Experience gained by working with Federal agencies, public health agencies, laboratories, or member-based organizations
Familiarity with MS Office Suite including MS Excel, MS Outlook, MS Visio, and MS Project
Capable of working under tight deadlines and handling multiple projects
Excellent client relations, presentation, organizational, writing, and communication skills
Ability to communicate with a broad array of individuals with varying technical aptitudes, professional backgrounds, and affiliations
Ability to record and deliver information, to explain procedures, and to contribute to the broad range goals of delivering overarching technical assistance initiatives while capitalizing on historical efficiencies and reusability when possible
Preferred
Familiarity with Jira, Smartsheet and/or Confluence
Degree in informatics, health information technology, public health, or laboratory field
Experience working in a SaaS organization delivering technical solutions to government agencies
MPH and/or PMP
Benefits
Virtual first, remote organization and culture
Flexible Paid Time Off (PTO)
401(k) retirement plan with corporate matching
Medical, prescription, vision, and dental coverage (multiple plans based on your needs)
Short Term and Long Term Disability (for employee)
Life Insurance (for employee)
New Team Member support for home office setup
Company
InductiveHealth
InductiveHealth Informatics helps to keep people safe from infectious disease by solving complex public health technology problems for governments around the globe.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Matthew Dollacker
Executive Chairman of the Board of Directors
Company data provided by crunchbase