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American Campus Communities · 11 hours ago

Community Assistant - Crest at Pearl

Crest at Pearl - Austin, TX

Full-time

Onsite

New Grad, Entry Level

American Campus Communities is the nation’s largest developer, owner and manager of high-quality student housing communities. The Community Assistant assists property management in selling and leasing the property to prospective residents and parents, while providing current residents with an enhanced living experience through excellent customer service.

ConstructionEducationFinanceReal EstateReal Estate InvestmentRental PropertyResidential

Responsibilities

Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and completing any required prospect follow-up in a timely and accurate manner

Understand, support, and abide by all American Campus Communities policies and procedures while providing unparalleled customer service and respect for residents

Work a structured administrative shift in the office each week as determined by your supervisor which may include evenings, weekdays, weekends, and/or holidays

Work assigned 'Community Assistant On-Call' shifts, which may include, weekdays, weekends, and/or holidays. These shifts may take place at any point during the day, evening, and/or overnight and are a required part of the Community Assistant position

Participate fully in the Turn, Move-In, and Move-Out processes

Give leasing tours, answer leasing phone calls and process online inquiries

Fully and accurately complete a guest card for each prospective resident contact, whether by phone or in person

Enter prospective resident information into the Salesforce leasing management system in a timely and accurate manner

Participate in orientation marketing, housing fairs, open houses, social media initiatives and other community events. Assist with the implementation of renewal marketing campaign elements, including renewal events. Enthusiastically assists with the implementation of off-site marketing efforts on-campus, in the community, and at special events

Projects a favorable image of the community to achieve property objectives, public recognition, and a positive reputation within the local community

Planning and executing social media strategies, creating, and publishing content to a variety of platforms, and interacting the their resident communities and/or identified target audiences

Comes to work in appropriate attire as outlined by ACC standards and the General Manager

At all times, assists in keeping the community clean by surveying common areas regularly for cleanliness, appearance, and working order

At all times, immediately reports any life safety hazard or maintenance concern encountered on the property

Become acquainted with residents living at the property while serving as a resource for both residents and parents concerning the property, the local University and/or College, and greater community

Enthusiastically participate in and promote ACC programming and initiatives

Respond to and document behaviors of residents that violate the law or the ACC lease agreement

Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources

Encourage the respect and appreciation of individual differences

Mediate conflict and help residents to create a respectful living community

Exhibit a welcoming and professional attitude at all times when interacting with prospective residents and parents, and current residents and parents

Appropriately act as a resource for all customers when confronted with a customer service concern

Be familiar with the general maintenance policies and procedures and be available to assist in after hours maintenance emergencies

Place a high priority on availability for CA scheduling when considering other extracurricular opportunities. Attend, and constructively contribute to, all weekly staff meetings and any special/emergency meetings. Participate in all staff training and orientation which may include evenings, weekdays, and/or weekends. Participate in recruitment, selection, and training of all new staff members as requested by the GM which may include evenings, weekdays, and/or weekends. Maintain a professional attitude and manner in your work relationships

Model and encourage a positive attitude among staff

Complete room/apartment inventories, key checks and common area inventories as assigned. Complete and submit required reports. Distribute materials and messages from or approved by the GM in a timely manner and/or by the assigned completion date. Facilitate the administration of the Community Service Survey

Accurately conduct student census as needed

Available to work as scheduled/needed during Turn, Move-In, and Move-Out. This schedule may consist of multiple days in a row and/or extended hours

Participate fully in the preparation and administration of Turn, Move-In, and Move-Out

Participate in the make-ready of units to include, but not limited to, removing trash, assisting in identifying/documenting damages, assisting as directed in cleaning, painting, assembling/moving furniture, small repairs such as lightbulb replacement, caulking, etc

Participate in the maintenance of the grounds, clubhouse, office, and other common areas such as hallways/breezeways, elevators, etc. This may include, but is not limited to, picking up trash, assisting as directed in cleaning, painting, basic landscaping, etc

As directed/assigned, escort vendors throughout the community the necessary location and stay with them until the project is finished or otherwise directed

Serve as an American Campus representative and liaison in all interactions