Surya ยท 2 hours ago
International Sales Support Specialist
White, GA
Full-time
Onsite
Entry, Mid Level
2+ years expSurya Inc. is redefining the home furnishings industry by offering beautifully designed products that inspire and elevate any space. The International Sales Support Specialist is responsible for the timely and accurate resolution of international account support requests, acting as a subject matter expert for customers regarding Surya products and fulfillment processes.
Consumer GoodsHome DecorHome Renovation
Responsibilities
Help troubleshoot problems with customer related issues
Provide accurate product and service information
Review open orders and ensure timely shipments
Provide quotes status tracking and reporting for all open international account projects
Ensure accurate order placement and fulfillment
Work closely with purchasing to ensure product flow and inventory levels
Maintain customer inventory feeds, pricing and order processes
Assist in the creation of customer facing presentations and product selections
Accurately document all customer interactions in appropriate systems
Troubleshoot and resolve issues to the satisfaction of customers as needed
Escalate recurring problems to immediate supervisor
Provide supervisor and Customer Care management with process improvement recommendations
Qualification
Required
Passion for international business/cultures/diversity!
Demonstrate exceptional customer service skills
Demonstrate ability to accurately problem solve
Enjoy working with others in a team environment
Exceptional attention to detail is critically important!
Knowledge of Microsoft office products, i.e., Excel, Outlook, Word
Adapts well to change and learning new processes
Demonstrates the understanding of balancing the needs of the business with customer needs
Ability to handle multiple projects at the same time
Preferred
Bilingual (any languages)
College Student or just graduated
Some advanced degree work in a related field
Greater than two years of experience in a service support role
Company
Surya
Surya is a consumer goods company located in White.
501-1000 employees
H1B Sponsorship
Surya has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (3)
2022 (2)
2021 (3)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
R
Rohit Singh
Chief Operating Officer
Recent News
2025-10-21
2025-08-22
Company data provided by crunchbase