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Coast Counties Peterbilt PacLease · 5 hours ago

Heavy Duty Truck Shop Service Administrator / Customer Service Representative

San Jose, CA

Full-time

Onsite

Entry Level

$25/hr - $30/hr

1+ years exp

Coast Counties Peterbilt PacLease is seeking a Heavy Duty Truck Shop Service Administrator / Customer Service Representative. This role is essential for the smooth operation of the heavy-duty truck service department, acting as the primary point of contact for customers and managing various administrative tasks to enhance customer experience.

AutomotiveLogistics

Responsibilities

Greet and assist service customers in person, by phone, and electronically

Open and manage repair orders (ROs) in the dealer management system (e.g., CDK, Karmak, or similar)

Accurately capture customer concerns and service requests and communicate them to the lead technicians or technicians

Coordinate appointment scheduling, vehicle status updates, and follow-up communications

Ensure timely and accurate processing of repair order billing, warranty claims, and internal/external work orders

Collaborate with technicians, parts personnel, and service managers to ensure work is completed efficiently and customer expectations are met

Maintain service files and records in compliance with company policy and regulatory requirements

Assist with cashiering, collecting payments, and managing fleet account documentation as needed

Support reporting, timekeeping, and other administrative tasks for the service department

Other duties as assigned

Qualification

Dealer management systemsCustomer service experienceCommunication skillsOrganizational skillsBasic truck systems knowledge

Required

High school diploma or equivalent

Minimum 1–2 years of experience in a service writer, service administrator, or customer service role within the automotive, heavy-duty truck, or equipment industry

Strong computer skills with experience in dealer management systems (e.g., CDK, Karmak, Reynolds & Reynolds, etc.)

Excellent communication, organizational, and multitasking skills

Customer-oriented mindset with the ability to handle stressful situations professionally