Four Seasons Hotels and Resorts · 7 hours ago
Lounge Captain
Nashville, TN
Full-time
Onsite
Entry Level
1+ years expFour Seasons Hotels and Resorts is a luxury hospitality company that emphasizes exceptional guest experiences through a world-class employee culture. The Lounge Captain at Bacco Restaurant & Bar is responsible for ensuring outstanding service for guests, mentoring support staff, and maintaining high standards of food and beverage service.
HospitalityHotelLeisureRental PropertyTravel
Responsibilities
Perform all duties in accordance with Bacco Service, Food, Beverage, and Wine Manuals
Take full ownership of an assigned lounge station and oversee the complete guest dining experience
Welcome guests warmly, ensuring professional, gracious, and consistent service throughout each course
Sell and serve food and beverages using proper service techniques, position numbers, and approved service spiels
Describe menu items, daily features, and changes; answer questions regarding food, beverages, and wine
Maintain awareness of table status, upcoming courses, and pacing to ensure smooth service flow
Coordinate continuously with Back Servers, Food Runners, Bussers, and kitchen teams to meet guest needs
Assist the kitchen in expediting food to maintain timing and flow of service
Monitor guest satisfaction, resolving concerns promptly and professionally
Oversee table maintenance, clearing, resetting, and stocking in collaboration with support staff
Ensure accuracy of guest checks, present them promptly, and process payments efficiently
Maintain a clean, safe, and organized dining room and service stations at all times
Participate in pre-shift meetings and stay updated on menu, beverage, and wine offerings
Fully comply with all federal, state, county, and municipal health, safety, and labor regulations
Assist with training, mentoring, and coaching of support staff, and support other dining room sections during peak service periods
Execute special guest requests and additional duties as assigned by management
Qualification
Required
High School Diploma or equivalent
Minimum of 1–2 years of fine-dining or comparable food service experience preferred
Must meet minimum legal age requirements to serve alcohol
Strong verbal and written communication skills
Extensive knowledge of food, wine, and beverage offerings
Thorough understanding of fine-dining service standards and procedures
Ability to describe menu items, preparation methods, and pricing using suggestive selling techniques
Proficiency with POS systems and basic computer applications
Strong numerical and cash-handling skills
Professional demeanor, attention to detail, and ability to work effectively in a team
Authorization to work in the United States is required for this role
Benefits
Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Employee discounts for stays at any Four Seasons property worldwide
Complimentary dry cleaning for employee uniforms
Complimentary employee meals
Additional property-specific benefits as available
Company
Four Seasons Hotels and Resorts
Four Seasons is an operator of a chain of hotels, resorts, and residence clubs.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$579MKey Investors
CanAm EnterprisesJPMorgan Chase & Co.
2025-09-24Undisclosed· $162M
2025-09-24Debt Financing· $417M
2007-02-12Private Equity
Leadership Team
Alejandro Reynal
President and CEO
Sudhakar Veluru
CIO / CTO
Recent News
Canada NewsWire
2025-12-10
2025-12-10
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