UMass Amherst Foundation · 2 hours ago
Director, Technology Enablement & Readiness
Hadley, MA
Full-time
Hybrid
Lead/Staff, Director/Executive
3+ years expThe University of Massachusetts Amherst Foundation (UMAF) is a nonprofit organization dedicated to supporting the University’s mission through philanthropic efforts. The Director, Technology Enablement & Readiness will lead initiatives to enhance digital fluency and system adoption among employees, focusing on training and readiness for emerging technologies like Salesforce and AI-enabled tools.
Fundraising
Responsibilities
Develop and implement a strategic learning framework that strengthens UMAF’s digital fluency and aligns with organizational priorities
Design and deliver engaging, multimodal training programs, including onboarding, role-based curricula, and self-paced resources, to support effective system use and adoption
Serve as UMAF’s lead trainer and super user during the Salesforce implementation and post-go-live phases
Maintain a digital learning library with guides, videos, and reference materials to reinforce learning and support self-service
Continuously evaluate training effectiveness and adoption metrics to drive improvement and refine learning strategies
Partner with Advancement Services and external vendors (including Cloud for Good) to ensure systems meet evolving business and user needs
Manage role-based permissions, access, and troubleshooting across business systems
Identify opportunities to streamline workflows and enhance efficiency using automation and AI-enabled tools
Participate in user acceptance testing (UAT) for new features, integrations, and platform releases to ensure user readiness
Monitor data integrity, adoption trends, and system usage; translate insights into actionable recommendations for leadership
Lead communication and rollout strategies that build confidence and engagement in new technologies
Collaborate with Advancement Services, People & Culture, and functional leads to align learning and readiness efforts with organizational priorities
Identify, mentor, and empower departmental power users who model digital best practices and champion peer learning
As UMAF continues to evolve, this position will contribute to organizational initiatives and special projects as assigned
Qualification
Required
Bachelor's degree in Information Systems, Instructional Design, Educational Technology, or a related field required
3+ years of experience designing and delivering technology learning programs within advancement, higher education, or nonprofit settings
2+ years administering or supporting enterprise systems or CRMs (Salesforce experience strongly preferred)
Experience leading change management or digital transformation initiatives
Exceptional ability to teach and engage diverse learners, simplifying complex technology concepts for non-technical audiences
Strong understanding of Salesforce CRM, advancement systems, and digital adoption methodologies
Advanced proficiency in Microsoft 365 Suite and familiarity with emerging AI tools and their responsible use
Excellent communication, facilitation, and project management skills
Proven ability to collaborate across functions and influence without direct authority
Self-motivated, adaptable, and committed to fostering a culture of continuous learning and curiosity
Preferred
Certifications in Salesforce (Trailhead Academy), Microsoft (MCE), or instructional design methodologies preferred
Benefits
20 vacation days, 12 holidays, 12 sick days, 5 personal days, and 2 office closure days.
4-day summer work week.
401(k) plan. You contribute 5% and receive a 10% match.
Health insurance packages for medical, dental, and vision.
16 weeks of paid parental leave to use within 1 year of childbirth. An additional 6 weeks available for the birthing parent. Part-time work for full-time pay for the first 4 weeks post parental leave.
Company
UMass Amherst Foundation
The UMass Amherst Foundation (UMAF) helps the University realize its mission of access, affordability, and excellence.
51-200 employees
H1B Sponsorship
UMass Amherst Foundation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
Dave Graffum
Associate Vice President and Chief Information Officer
Diane Barstow
Chief Development Officer - College of Natural Sciences
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