EMPLOYERS · 3 hours ago
Customer Service Specialist I | Henderson, NV
Las Vegas, NV
Full-time
Onsite
New Grad, Entry Level
$20.50/hr - $21.50/hrEMPLOYERS is a dynamic provider of workers' compensation insurance and services, seeking a Customer Service Specialist I to support customers through inbound and outbound communications. The role involves delivering exceptional customer experiences, resolving inquiries, and maintaining accurate documentation in a fast-paced call center environment.
FinanceFinancial ServicesInsurance
Responsibilities
Deliver an exceptional customer experience while answering calls, emails, or chats from a minimum of 2 workgroups
Provide information, answer questions and facilitate resolution to customer inquiries
Provide accurate information to customers in accordance with company policy and department guidelines
Defuse situations through research, customer education, and investigation
Demonstrate listening skills while exhibiting excellent customer service and integrity to promote ease of doing business with EMPLOYERS
Document details of interactions consistently, timely and accurately
Act in accordance with policies, procedures, statutes and state laws, as applicable
Process requests for forms and applications
Route calls when necessary to appropriate resource
Assist clients with registering and navigating EMPLOYERS online systems
Follow through on customer communications via phone, email or chat as needed
Display basic knowledge and competency in assigned workgroup(s)
Meet performance and quality standards
Recognize and alert management of trends in customer calls
Utilize internal and external resources to improve knowledge and skill base
Qualification
Required
Customer Experience - Call Center
Deliver an exceptional customer experience while answering calls, emails, or chats from a minimum of 2 workgroups
Provide information, answer questions and facilitate resolution to customer inquiries
Provide accurate information to customers in accordance with company policy and department guidelines
Defuse situations through research, customer education, and investigation
Demonstrate listening skills while exhibiting excellent customer service and integrity to promote ease of doing business with EMPLOYERS
Process and Procedure - Call Center
Document details of interactions consistently, timely and accurately
Act in accordance with policies, procedures, statutes and state laws, as applicable
Process requests for forms and applications
Route calls when necessary to appropriate resource
Assist clients with registering and navigating EMPLOYERS online systems
Follow through on customer communications via phone, email or chat as needed
Functional and Technical - Call Center
Display basic knowledge and competency in assigned workgroup(s)
Meet performance and quality standards
Recognize and alert management of trends in customer calls
Utilize internal and external resources to improve knowledge and skill base
Other duties may be assigned
Preferred
Experience with cloud based Call Center ACD/CRM software preferred
Experience with Five9 telephony system preferred
Relevant product knowledge (Insurance or Workers' Compensation)
Bilingual English/Spanish communication skills preferred
Associates Degree preferred
Benefits
Comprehensive benefits package
401k and match
Company
EMPLOYERS
Employers is a provider of workers' compensation insurance for small businesses.
Founded in 1913
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2007-01-31IPO
Leadership Team
Mark Law
VP, Digital Products and Innovation
Michael Gill
AI and Data Product Executive, Chief Data Analytics Officer
Recent News
Employers Holdings Inc
2025-09-24
Employers Holdings Inc
2025-07-30
Employers Holdings Inc
2025-06-26
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