Mom's Meals | A Purfoods Company · 2 weeks ago
Customer Care Manager
Des Moines, IA
Full-time
Onsite
Mid, Senior Level
5+ years expMom's Meals is a home-delivered meal service providing tailored nutrition solutions for seniors and patients. The Customer Care Manager is responsible for overseeing the day-to-day operations of the contact center, managing supervisors and hourly employees to ensure productivity and efficiency in meeting departmental goals.
Food and BeverageHealth CareNutritionWellness
Responsibilities
Monitor Call Center productivity to ensure successful attainment of department goals and objectives
Monitor individual and team dynamics and identifies both positive and negative performance trends
Determine work procedures and lead process improvement initiatives within the Customer Care Department
Study and standardize procedures to improve efficiency
Manage the budgetary requirements of the department, ensuring staffing is accurate and meets the demands of the department
Participate in the hiring, coaching, and termination of employees, with assistance from Human Resources
Effectively facilitate team meetings and is responsible for communication strategy to the Contact Center
Assist with external clients to handle higher level concerns
Responsible for 125-175 hourly employees and 6-9 supervisors
Qualification
Required
Bachelor's Degree or equivalent education and experience
5+ years of call center leadership experience
Proficient in Microsoft Office Suite, with focus on Word, Excel and Outlook
Excellent verbal, telephone, and written communication skills
Ability to multi-task and handle numerous assignments simultaneously
Strong leadership skills and the ability to take initiative
Ability to work well in a team environment
Effective training and meeting skills
Professional, positive, and enthusiastic attitude
Proven performance management, coaching, and counseling skills
Strong attention to detail and analytical skills
Company
Mom's Meals | A Purfoods Company
Mom’s Meals is a leading national provider of nutrition solutions and home-delivered meals.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Choi
President
Recent News
2025-09-19
2025-08-29
Company data provided by crunchbase