Warren Henry Auto Group · 8 hours ago
Service Consultant - Lincoln North Miami
North Miami, FL
Full-time
Onsite
Entry Level
1+ years expWarren Henry Auto Group is seeking a Service Consultant for their Lincoln North Miami location. The role involves greeting customers, providing excellent customer service, and determining the service needs of vehicles.
LogisticsTransportation
Responsibilities
Maintain Customer relations with all existing and future clients
Attempt to resolve any customer concerns or seek the appropriate management contact to assist
Plan and coordinate known appointments that will be arriving the next day
Set appointments using the Xtime center and maintain the service reservations
Answering service calls and following up in a timely manner
Review all monthly specials, learn current service menus and review sublet vendor services
Maintain department and customers service files and review for accuracy before sending to final scanning
Determine and discuss alternate transportation needs with customers
Greet customers, obtain and verify customer information and vehicle data, retrieve service history and follow the service consultant process manual
Process after hours drop off vehicles and towed in vehicles
Prepare all pickup and delivery clients and have ready for the drivers. Refer to pickup and delivery process manual
Promote the sales of labor, parts, sublet services and accessories to meet the customer’s needs
Provide customer with accurate estimates and completion times
Obtain customers signature on all repair orders, document agreements, and credit card payment slips
Check on progress of each repair order throughout the day and keep customer informed of any status changes. Record any agreed upon changes on the repair order
Review all repair orders and verify that parts are billed out on appropriate lines and that all customer and warranty items have been billed and coded
Verify that all quality control standards have been met and vehicle has been washed before contacting customer
Follow up with all aging repair orders and provide daily explanation to Service Manager for any repair order open longer than 4 days
Maintain a customer satisfaction inquiry score above national average
Capture valid customer emails and maintain a CSI email capture rate higher than the national standard
Maintain a follow up system for special ordered parts or vehicles that will need additional future repairs
Maintain a clean orderly office that is acceptable in accordance with dealership’s standards
Maintain all common customer areas and assure that all amenities are stocked and in proper working order. Report any major janitorial issues that cannot be quickly cleaned up or require special service
Perform cashier functions during the vehicle pick up process
Establish method of payment and collect cash, money order, check, Visa, Master card, or American Express
Account for all financial transactions daily and place the completed deposit envelope into the safe
Perform a cash drawer count at the end of your shift and report any overages or shortages to Service manager
Maintain all applicable certifications and keep continuing education up to date with TOE and dealer standards
Maintain Compli and complete assigned modules in a timely manner
Maintain a well groomed appearance and uniform while performing job duties or away at training
Conduct yourself in a suitable fashion when in uniform and off of the dealership premises. Your conduct will reflect the dealership directly and you must display a positive image for Warren Henry
Maintain pleasant working relationship with all dealership employees
Qualification
Required
High school diploma or general education degree (GED) or 1 year of related experience and/or training
Ability to read, write, reasonable spelling skills for writing repair orders and communicating professionally with email
Ability to effectively present information and respond to questions from management, employees and customers
Ability to calculate figures and amounts such as discounts, taxes, and percentages
Ability to apply common sense understanding to carry out instructions, tasks, or handle any customer situation
Ability to apply creative problem solving for any customer issue or concern and decide if further escalation is necessary
Valid Driver's License
Ability to operate a computer
Ability to type
Ability to use a calculator
Ability to keep organized files and documents
Company
Warren Henry Auto Group
Now in our fourth decade, Warren Henry is nearly as well-known as luxury itself in South Florida.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Erik Day
Chief Financial Officer / Partner
Recent News
2022-09-22
Company data provided by crunchbase