Newbury Residential, Inc. · 4 hours ago
Community Manager
Johnson City, TN
Full-time
Onsite
Mid, Senior Level
3+ years expNewbury Residential is a leading property management company committed to providing exceptional living experiences to our residents. As a Community Manager, you will oversee daily operations, manage leasing processes, and ensure resident satisfaction within the community.
Property ManagementReal EstateResidential
Responsibilities
Oversee all day-to-day operations of the community to ensure a well-run, organized, resident-focused environment
Supervise onsite staff including Assistant Managers, Leasing Specialists, and Maintenance teams
Establish clear expectations, provide training, and maintain accountability across all departments
Ensure office operations, leasing processes, and resident services run smoothly and professionally
Oversee rent collection, delinquency follow-up, and payment processing to maintain financial health
Manage the property’s operating budget and monitor expense control
Approve invoices, coordinate with vendors, and track purchasing
Review financial, occupancy, and performance reports; implement action plans as needed
Drive leasing performance to maintain strong occupancy and achieve monthly goals
Oversee application processing, screening, and accurate data entry
Ensure online listings, photos, pricing, and availability are updated and competitive
Lead renewal strategies, resident retention efforts, and community engagement initiatives
Support marketing efforts including social media, online reviews, and outreach partnerships
Partner with the Maintenance Supervisor to ensure timely unit turns, completed work orders, and consistent curb appeal
Conduct regular property inspections and address deficiencies quickly
Monitor preventative maintenance programs and ongoing building needs
Coordinate emergency responses professionally and efficiently
Serve as the primary point of escalation for resident concerns, handling them with professionalism and fairness
Enforce community policies in a respectful, consistent manner
Support resident events and engagement activities that build community connection
Maintain a welcoming, inclusive, and service-focused environment
Qualification
Required
Strong knowledge of Fair Housing laws and leasing compliance standards
Demonstrated leadership skills and experience managing or mentoring property teams
Exceptional organizational and time-management skills with the ability to prioritize multiple tasks across various locations
Excellent communication, interpersonal, and problem-solving abilities
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software
Creative mindset with experience in social media management and grassroots marketing
Ability to work independently and as part of a team
Strong sales and negotiation abilities
Valid Driver's License and reliable transportation
Ability to lift up to 25 pounds and navigate properties with stairs, uneven surfaces, or outdoor terrain
High school diploma or equivalent required
Ability to work flexible hours including some evenings and weekends, as needed
Professional, customer-focused, and results-driven approach
Preferred
Outgoing with previous leasing or sales experience in property management, real estate, or hospitality preferred
Minimum 3 years of experience as a Community Manager is a plus
Entrata preferred
College degree in Marketing, Business, or related field a plus
Benefits
Health, Dental, and Vision Insurance
Generous Paid Time Off
401K with Company Match
Ongoing Training and Professional Development Opportunities
Company
Newbury Residential, Inc.
Newbury Residential, Inc.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase